Micaela Gravelin
Summary
Diligent and compassionate health care specialist with 3+ years of experience providing exceptional customer service, patient-centered care, and therapeutic techniques. Seeking a growth-oriented and professional environment to continue exercising competency within the field of behavioral healthcare that utilizes a holistic and integrative approach to health and well-being.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Day Habilitation Coordinator
UnityPointHealth - Pathways Adult Day Health CTR.
09.2021 - 07.2023
- Redesigned and managed 1 adult day health program daily, providing therapeutic services to adults experiencing primarily psychiatric and neurological disorders.
- Developed activity-based interventions, encompassing all 5 health domains of recreational therapy, maximizing client goal progress and success.
- Monitored and evaluated program effectiveness daily, resulting in modification or adaptation of interventions, ensuring current trends and needs were met.
- Documented pertinent client information relevant to program effectiveness, resulting in program advocacy, recognition, and retention.
Front Desk Coordinator
Le Reve Salon & Spa
07.2018 - 06.2023
- Maintained up-to-date knowledge on new products, services, promotions, and industry trends, maximizing customer support and satisfaction.
- Cultivated positive customer experiences and resolved complaints in timely and professional manner, fostering customer loyalty and retention rate of 60%.
- Orchestrated correspondence and scheduling using appointment scheduling software, resulting in optimized schedules, decreased conflicts, and strategic staffing.
NCTRC Student Intern
UnityPointHealth - Pathways Adult Day Health Ctr.
06.2021 - 09.2021
- Attained 560 contact hours within chosen agency, for minimum of 40 hours per week, over 14 consecutive weeks.
- Executed 10 job analysis task domains per NCTRC requirements, under 1 CTRS agency supervisor, throughout 14 week time period.
- Produced 9 academic assignments outside of internship, evaluated and approved by CTRS academic supervisor, resulting in passing of internship.
- Contributed to agency's overall mission, values and goals, resulting in a full-time job offer.
Direct Support Professional
Mayors Youth Empowerment Program
01.2019 - 01.2021
- Provided 1:1 direct support and supervision to adult clientele with physical and psychological comorbidities, during 6-8 hour shifts, establishing a climate of trust.
- Assisted clients with 10+ activities of daily living per shift, supporting independence and well-being.
- Completed clinical documentation, including changes in clients health and ongoing care, ensuring information remained current and accurate.
- Advocated for clients' rights and needs to members of interdisciplinary team, improving quality of patient-centered care.
Education
Bachelor of Science - Therapeutic Recreation
The University of Iowa
Iowa City, IA05.2021
Skills
- Interpersonal Communication
- Customer Service
- Time-Management
- Ingenuity
- Collaboration
- Detail-Oriented
- Adaptability
- Flexibility
- Documentation
- Confidentiality and HIPPA
Certification
Adult First Aid/CPR/AED
American Red Cross / 2023
Dependent Adult Abuse Mandatory Reporter Training
Relias LLC / 2023
Child Abuse Mandatory Reporter Training
Relias LLC / 2023
Timeline
Day Habilitation Coordinator
UnityPointHealth - Pathways Adult Day Health CTR.
09.2021 - 07.2023
NCTRC Student Intern
UnityPointHealth - Pathways Adult Day Health Ctr.
06.2021 - 09.2021
Direct Support Professional
Mayors Youth Empowerment Program
01.2019 - 01.2021
Front Desk Coordinator
Le Reve Salon & Spa
07.2018 - 06.2023
Bachelor of Science - Therapeutic Recreation
The University of Iowa
Adult First Aid/CPR/AED
American Red Cross / 2023
Dependent Adult Abuse Mandatory Reporter Training
Relias LLC / 2023
Child Abuse Mandatory Reporter Training
Relias LLC / 2023
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