Micaela Jackson
San Antonio,TX
Summary
Compassionate Certified Nursing Assistant experienced in providing care for elderly and disabled patients through bathing, grooming, and feeding. Developed procedures as Quality Control Analyst to ensure compliance with regulations and enhance material quality through rigorous testing of component materials and final products.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Quality Control Analyst
Buddy’s plant
Ballinger, Texas
04.2024 - 12.2025
- Reviewed product records to ensure quality compliance and accuracy of specifications.
- Conducted inspections using company procedures and quality checklists.
- Audited processes against SOPs, work instructions, and regulatory standards.
- Documented defects, deviations, and nonconformance reports for analysis and corrective action.
- Collaborated with operations teams to identify and resolve quality issues, enhancing overall product integrity.
- Analyzed test results and prepared quality reports for leadership.
- Consulted with management and personnel to educate on QA standards.
- Developed and maintained quality assurance protocols, processes and procedures.
CNA
Shiftkey
08.2023 - 08.2025
- Assisted patients with daily living activities to promote their independence and self-care. for patients unable to self-care, and assist those with limited mobility in completing tasks; answer call lights and support patient comfort and safety.
- Assisted residents with bathing, dressing, and grooming to promote personal hygiene and dignity.
- Assisted patients with mobility by employing safe transfer techniques to prevent injuries.
- Measured vital signs and reported changes to nursing staff for timely intervention.
- Documented care activities in facility charting systems.
CNA - Certified Nursing Assistant
MEDELY AGENCY
01.2023 - 01.2025
- Worked in various facilities, maintained cleanliness and comfort by making beds, changing O2 tanks, responding to call lights, and assisting residents with ADLs.
- Assisted patients with bathing, grooming, dressing, and toileting needs.
- Provided personal care for patients by assisting with bathing, grooming, dressing, and toileting to enhance their daily living.
- Monitored and recorded vital signs, promptly reporting changes to nursing staff to ensure timely patient care.
Customer Service Representative
Performant
San Angelo, TX, Tx
04.2022 - 04.2023
- Verified caller information to ensure compliance with Performant procedures.
- Verified caller information using Performant compliance procedures.
- Explained billing, repayment, and collection options to assist customers in understanding their accounts.
- Documented call notes and updated accounts in CRM records to maintain accurate customer information.
CNA - Certified Nursing Assistant
ROBERT LEE CARE CENTER
Robert Lee, Texas
08.2021 - 12.2021
- Monitored and recorded vital signs, promptly reporting changes to nursing staff for timely intervention.
- Assisted residents with ADL care, including feeding and bathing, while answering call lights and making hourly rounds to ensure patient safety.
- Recorded care activities in facility charting systems to maintain accurate and up-to-date patient records.
Patient Access Representative
Shannon Health
06.2021 - 12.2021
- Verified coverage and benefits for Shannon Health encounters before patient check-in.
- Registered patients for Shannon Health services using accurate demographic and insurance data.
- Collected patient signatures and completed consent forms for Shannon Health records.
- Scheduled appointments and coordinated visit details with Shannon Health departments.
- Updated patient accounts and resolved chart discrepancies to ensure accuracy in Shannon Health systems.
- Supported front desk workflow and maintained confidential records, contributing to patient trust at Shannon Health.
- Collected co-pays and other payments, facilitating smooth financial transactions for patients at Shannon Health.
Direct Support Staff
ResCare Community Living
10.2019 - 06.2021
- Assisted clients with bathing, dressing, grooming, and meal preparation
- Facilitated daily living routines for adults with developmental disabilities to enhance autonomy and quality of life
- Monitored client safety and documented behavior changes to inform care strategies and support team decisions
- Administered medications following care plans and agency procedures
- Transported clients to appointments, activities, and community outings
- Followed individualized support plans and crisis intervention guidelines
- Collaborated with nurses, case managers, and family members to address client needs and ensure coordinated care
- Maintained clean living spaces and organized personal care supplies
Education
CNA - CNA
Robert Lee Nursing Home
Robert Lee, Texas 05.2021 - 09.2021
High school diploma or GED -
Central High School
San Angelo, TXSkills
- Quality inspection
- SOP auditing
- Quality documentation
- Process compliance
- Record audits
- Incident documentation
- Sampling procedures
- Corrective actions
- Critical thinking
- Issue resolution
- Attention to detail
- Clear communication
- Team collaboration
- Critical Care Experience
Certification
CPR Certification
First Aid Certification
CNA
Food Handler Certification
Skills
- Laundry
- Special Education
- Hospital Experience
Timeline
Quality Control Analyst
Buddy’s plant
04.2024 - 12.2025
CNA
Shiftkey
08.2023 - 08.2025
CNA - Certified Nursing Assistant
MEDELY AGENCY
01.2023 - 01.2025
Customer Service Representative
Performant
04.2022 - 04.2023
CNA - Certified Nursing Assistant
ROBERT LEE CARE CENTER
08.2021 - 12.2021
Patient Access Representative
Shannon Health
06.2021 - 12.2021
CNA - CNA
Robert Lee Nursing Home
05.2021 - 09.2021
Direct Support Staff
ResCare Community Living
10.2019 - 06.2021
High school diploma or GED -
Central High School