Micaela Nieto
Cape Coral,FL
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Universal Banker
IncredibleBank
Cape Coral, FL
09.2024 - Current
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling and Leafleting to increase business.
- Leveraged customer service and sales abilities to consistently exceed performance goals.
- Utilized banking software to update client accounts and process transactions efficiently.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
Server
El Gaucho Inca
Fort Myers, FL
01.2024 - 11.2024
- Learned and studied Peruvian and Argentinian cuisine to ensure optimal knowledge when explaining the menu.
- Displayed enthusiasm and knowledge about the restaurant's menu, and offered suggestions based on the products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Processed payments and transactions using POS system with accuracy.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Explained menu items, describing ingredients and cooking methods upon request.
Shop Manager
Saito Ink Studio
Fort Myers, FL
07.2023 - 11.2024
- Implemented loyalty programs, increasing repeat business.
- Developed and wrote engaging content for blogs, websites, and social media platforms, tailoring tone and style to target audience.
- Followed trends in industry and target genre to capitalize on emerging trends.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created promotional campaigns to drive footfall into the store.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Office Manager
GenPower Services LLC
Fort Myers, FL
10.2022 - 05.2023
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed payroll accurately ensuring all employees were paid on time.
- Inputted data into QuickBooks software system for bookkeeping purposes.
- Provided administrative support to management team including preparing reports and presentations.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Performed basic bookkeeping tasks such as recording transactions or balancing accounts.
VIP Lounge Server
Fuegoz Lounge
Cape Coral, FL
09.2021 - 10.2022
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Prepared alcoholic beverages according to recipes, regulations, and safety protocols.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Developed rapport with regular customers to encourage repeat business.
- Resolved guest complaints to maintain complete customer satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new employees on procedures related to their job functions within the lounge.
- Maintained accurate cash handling practices while efficiently serving customers.
Relationship Banker
Regions Bank
North Fort Myers, FL
08.2020 - 09.2022
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Executed wire transfers of funds in compliance with banking best practices.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Integrated marketing promotions and programs into conversations to educate and inform customers.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Advised clients on investment options based on their individual needs and risk tolerance levels.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
Teller
Wells Fargo
North Fort Myers, FL
05.2019 - 07.2020
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Provided exceptional customer service while accurately processing routine transactions.
Restaurant Manager
Aji Limon
Cape Coral, FL
02.2015 - 01.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Updated computer systems with new pricing and daily food specials.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Adhered to all health department regulations regarding food storage and preparation.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Resolved problems or concerns to satisfaction of involved parties.
Childcare Assistant Teacher
Challenged Minds
Fort Myers, FL
05.2016 - 08.2018
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Developed strong relationships with parents by keeping them informed about their child's progress and any behavioral issues that may arise.
- Implemented hands-on, play-based strategies for experiential learning.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Tutored struggling students one-on-one in order to help them catch up with their peers.
- Attended staff meetings regularly to discuss new strategies for providing quality childcare services.
- Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
Education
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL05-2026
Skills
- Fluent in English, Spanish, and Portuguese
- Cash handling proficiency
- Risk management
- Financial advising
- Team Leadership Skills
- Client Interaction Skills
- Performance Tracking
- Financial product sales
- Microsoft/Google Suite
- CRM systems
- Upselling Techniques
- Alcohol and Dining Service Expertise
- Food and Wine Pairings
- Social Media Marketing
- Data Analysis
- Effective Organizational Skills
- Real Estate Law
- Strategic Negotiation Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Accomplishments
- Cape Coral BEST of 2024 Award
- Top Performer in Customer Service
- Employee of the Month
- Outstanding Sales Achievement Award
Certification
- Microsoft Office Specialist Excel & Outlook
- Risk and Compliance Certification
References
References available upon request.
Timeline
Universal Banker
IncredibleBank
09.2024 - Current
Server
El Gaucho Inca
01.2024 - 11.2024
Shop Manager
Saito Ink Studio
07.2023 - 11.2024
Office Manager
GenPower Services LLC
10.2022 - 05.2023
VIP Lounge Server
Fuegoz Lounge
09.2021 - 10.2022
Relationship Banker
Regions Bank
08.2020 - 09.2022
Teller
Wells Fargo
05.2019 - 07.2020
Childcare Assistant Teacher
Challenged Minds
05.2016 - 08.2018
Restaurant Manager
Aji Limon
02.2015 - 01.2020
Associate of Arts -
Florida SouthWestern State College
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