Summary
Overview
Work History
Education
Skills
Certification
Personal Interests
Timeline
Generic

Micaela Noyes

San Diego,CA

Summary

Results-oriented and visionary leader with over 5 years of experience in team development and system modernization. Proficient in transforming teams into high-performing professionals aligned with company values and needs. Committed to enhancing both team and customer experiences.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Chuze Fitness
San Diego
01.2021 - Current
  • Led, motivated, and nurtured Team Members, Shift Supervisors, and Lead Supervisors to drive performance excellence.
  • Implemented streamlined inventory procedures across two locations, enhancing efficiency.
  • Acknowledged for precise oversight of organizational and administrative functions, including payroll, scheduling, recruiting, inventory management, and maintenance.
  • Conducted leadership development meetings, offering coaching and counseling to teams within the San Diego District.
  • Cultivated enduring relationships with both potential and existing members.
  • Received recognition from leadership for adeptly adapting to and surmounting workplace challenges.

Assistant Manager

Hertz Rental Agency
01.2019 - 01.2021
  • Provided hands-on customer assistance, assessing their needs, and implementing staff training and development to ensure the highest level of customer satisfaction
  • Proficiently conducted audits of rental contracts, educating customers on their options, and adapting to consumer preferences
  • Successfully cultivated repeat business through the delivery of exceptional customer service
  • Achieved recognition for leading the San Diego region in both sales performance and staff training
  • Enhanced the overall customer experience by delivering knowledgeable and friendly service.

Sales Associate

Orangetheory Fitness
San Diego, CA
01.2018 - 01.2019
  • Maintained current knowledge of internal processes and industry best practices to optimize customer service and enhance overall satisfaction.
  • Managed the comprehensive administrative logistics of event planning, encompassing tasks such as contract signing, fee collection, event booking, and promotional activities. Ensured meticulous execution for the success of events.
  • Actively engaged with customers to establish and nurture rapport, fostering enduring relationships through effective communication and a keen understanding of their needs.
  • Served as a liaison between the company and customers, providing tailored recommendations for specific products and specials. Aligned suggestions with individual requirements, aiming for a personalized approach to enhance customer satisfaction.

Trainee Manager

NOVA Marketing
San Diego, CA
01.2017 - 01.2019
  • Spearheaded the development and execution of impactful marketing campaigns tailored to engage and resonate with donors, resulting in increased contribution levels.
  • Demonstrated adept coordination and planning skills to consistently deliver campaign results in adherence to established schedules, ensuring timely and effective outcomes.
  • Orchestrated and facilitated workshops for employees, fostering a deeper understanding of the company's mission. Streamlined daily activities and aligned individual and company priorities for enhanced efficiency and goal attainment.
  • Functioned as a pivotal Marketing Associate, providing instrumental support to non-profit organizations in fundraising efforts and budget maintenance. Contributed to the overall success of campaigns by leveraging marketing strategies and maintaining fiscal responsibility.

Director of Hospitality

Chick-fil-A
San Diego, CA
06.2013 - 01.2017
  • Established and enforced performance and service standards to maintain a consistently high-quality environment dedicated to customer satisfaction.
  • Supervised food preparation processes and monitored safety protocols to ensure compliance with the highest standards of safety and hygiene.
  • Motivated and inspired the team to operate at peak efficiency, consistently delivering service of the utmost quality.
  • Formulated and executed performance improvement strategies and plans, fostering a culture of continuous enhancement and development.
  • Provided affable and efficient service to all customers, adeptly managing challenging situations with a poised and professional demeanor.

Education

High School Diploma -

Dr. Justin Wakeland High School
Frisco, TX
05-2016

Astrophysics

San Diego State University
San Diego, CA

Associate of Science - Criminal Justice

San Diego City College
San Diego, CA

Skills

  • 5 years of leadership and supervisory experience, demonstrating consistent excellence
  • Acknowledged for exceptional customer service skills
  • Expert in modernizing systems and processes for enhanced team success
  • Proficient in devising innovative solutions for professional team and leadership development
  • Adept at making analytical decisions based on data and facts
  • Skilled at swiftly adapting to changes and effectively pivoting teams when necessary

Certification

CPR Certification

Personal Interests

  • Reading (primarily science-fiction, enemies to romance tropes, true fiction)
  • Abstract and realism painting
  • True Crime podcasts
  • Physical fitness

Timeline

Assistant General Manager

Chuze Fitness
01.2021 - Current

Assistant Manager

Hertz Rental Agency
01.2019 - 01.2021

Sales Associate

Orangetheory Fitness
01.2018 - 01.2019

Trainee Manager

NOVA Marketing
01.2017 - 01.2019

Director of Hospitality

Chick-fil-A
06.2013 - 01.2017

High School Diploma -

Dr. Justin Wakeland High School

Astrophysics

San Diego State University

Associate of Science - Criminal Justice

San Diego City College

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Micaela Noyes