Micaela Pia Posedente
Pembroke Pines
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Process Server
Proofpoint
Miami
01.2024 - Current
- Served legal documents to clients and defendants, ensuring timely delivery and compliance with legal standards.
- Coordinated with law enforcement to verify document delivery, enhancing accountability and service reliability.
- Maintained detailed records of service attempts and outcomes, supporting accurate tracking and reporting of delivery status.
- Communicated effectively with clients regarding service status updates.
- Researched addresses and contact information for accurate deliveries.
- Handled sensitive documents with confidentiality and care.
- Collaborated with legal teams to ensure proper documentation procedures.
Notary Public
Self-employeed
Miami
01.2022 - Current
- Administered notarization services for various legal documents, ensuring compliance with regulations.
- Verified identities and signatures to maintain document integrity and authenticity.
- Coordinated client appointments and organized records of notarial acts to ensure accessibility and compliance.
- Guided clients through notarization process, enhancing their understanding and confidence.
- Leveraged electronic notary tools to streamline documentation process and improve turnaround time.
Interior Design Assistant
YH Innovations
Miami
01.2022 - 02.2025
- Collaborated with designers to develop impactful design presentations and concept boards.
- Facilitated client meetings to collect feedback and enhance design concepts.
- Aided in selection and procurement of furniture, fixtures, and equipment to align with project vision.
- Collaborated with vendors to obtain samples and product information for projects.
- Researched materials and furnishings to support ongoing design projects.
- Managed project documentation, ensuring all files were organized and accessible.
Customer Service Representative
Wipro
Miami
02.2019 - 02.2024
- Handled escalated complaints, ensuring timely resolutions to restore customer satisfaction.
- Assisted customers with inquiries, resolving issues to enhance overall satisfaction.
- Provided product information and recommendations based on customer needs.
- Managed customer accounts, updating information in proprietary systems to maintain accurate records.
- Collaborated with team members to improve service procedures and workflows.
- Trained new staff on company policies and customer service best practices.
Executive Assistant of CEO
The Casino at Dania Beach
Miami
10.2019 - 09.2022
- Coordinated executive schedules and calendar events to optimize time management and support strategic priorities.
- Facilitated communication between departments and external partners to enhance collaboration and achieve project goals.
- Organized meetings, prepared agendas, and took detailed minutes for discussions.
- Maintained confidential files and documents with high attention to detail.
- Assisted in planning corporate events and employee engagement activities seamlessly.
- Streamlined office processes to improve workflow and enhance productivity.
- Developed reports and presentations using Microsoft Office Suite to provide clear insights and support decision-making.
Customer Service Representative
Embarques Rio de la Plata
Miami
01.2011 - 01.2014
- Delivered exceptional customer service, resulting in increased client satisfaction.
- Bilingual- English and /very Fluent Spanish
- Keyboarding- 50 wpm
- Package and mail receipt
- Oral and writing communication
- Addressed diverse client needs in-person, by phone, and through email, ensuring effective communication and resolution.
- Greeted customers, delivery persons and official representatives.
- Displayed professional standards at reception desk to impress visitors.
- Maintained office supply inventory and placed orders to meet demand.
- Input new documents, expenses and orders into the system for timely recordkeeping.
- Processed client payments accurately and efficiently, contributing to streamlined financial transactions.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Demonstrated active listening skills to understand client needs.
- Proficient in SMS valiant payroll system
- 2005-2006
- AVPM valet parking System
- Ruby Gas Station System
- Microsoft Excel
- Microsoft Word
- Quickbooks
- Outlook Email
- Language: Spanish, English
Education
GED -
American Academy of Pinecrest
PinecrestHigh school Diploma -
Michael Krop Senior High School
North Miami BeachMiddle School -
Highland Oaks Middle School
MiamiSkills
- Process serving logistics
- Legal compliance
- Court document preparation
- Evidence handling procedures
- Record management
- Legal document management
- Client communication
- Service request management
- Case file organization
- Relationship management
- Presentation development
- Design presentation
Languages
- Spanish
- English
Certification
Process Server
Languages
Spanish
Professional
References
- Yosy Hernandez - Interior Designer 786-282-1920
- Julieta Selene - Personal Reference 786-265-7543
Timeline
Process Server
Proofpoint
01.2024 - Current
Notary Public
Self-employeed
01.2022 - Current
Interior Design Assistant
YH Innovations
01.2022 - 02.2025
Executive Assistant of CEO
The Casino at Dania Beach
10.2019 - 09.2022
Customer Service Representative
Wipro
02.2019 - 02.2024
Customer Service Representative
Embarques Rio de la Plata
01.2011 - 01.2014
GED -
American Academy of Pinecrest
High school Diploma -
Michael Krop Senior High School
Middle School -
Highland Oaks Middle School