Micaela Santana
Cortlandt Manor
Summary
Compassionate customer service professional with experience in fast-paced healthcare environments. Expertise in managing high volumes of interactions while ensuring professionalism and accuracy. Proficient in patient support, data entry, scheduling, point-of-sale systems, and conflict resolution. Committed to delivering exceptional service and enhancing experiences for patients and visitors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mobile Expert
Tmobile
Fishkill
10.2024 - Current
- Delivered high-quality customer support in fast-paced retail environment, managing multiple client interactions daily to ensure satisfaction.
- Facilitated account updates, processed payments, and resolved service-related inquiries to enhance customer experience.
- Maintain accurate records and documentation while ensuring confidentiality and professionalism.
- Resolve customer concerns efficiently, achieving high satisfaction ratings through effective communication and problem-solving.
- Partnered with team members to streamline workflows and enhance overall customer experience.
- Train staff on systems and operational procedures to support smooth front-desk operations.
Online & In-Person Jewelry Sales Associate
Javier The Jeweler LLC
New York
03.2023 - 06.2024
- Delivered personalized customer service, enhancing customer experience during online and in-person transactions.
- Maintained accurate order records and processed payments, ensuring timely fulfillment of customer requests.
- Responded to customer inquiries through phone, messaging, and live chat with professionalism and efficiency.
- Managed scheduling, inventory updates, and administrative tasks to ensure smooth daily operations.
- Built strong client relationships, fostering increased customer retention and satisfaction.
Restaurant Server
Aqua Bar and Grill
The Bronx
11.2021 - 11.2022
- Provided exceptional customer service in a high-volume environment while maintaining professionalism under pressure.
- Balanced multiple guest requests and priorities simultaneously, enhancing overall dining experience.
- Handled cash and processed transactions accurately with POS systems, ensuring smooth financial operations.
- Trained new employees on customer service standards and workplace procedures, fostering a knowledgeable team.
Education
High School Diploma -
Gregorio Luperon High School
Manhattan, NY06-2017
Skills
- Patient care passion
- Diverse population experience
- Fluent in English and Spanish
- Interpersonal communication
Certification
- Drivers License
- Food Handling License
Timeline
Mobile Expert
Tmobile
10.2024 - Current
Online & In-Person Jewelry Sales Associate
Javier The Jeweler LLC
03.2023 - 06.2024
Restaurant Server
Aqua Bar and Grill
11.2021 - 11.2022
High School Diploma -
Gregorio Luperon High School