MONICA HOWARD
North Hollywood,CA
Summary
Versatile and dynamic professional with extensive experience in sales, customer service, and administrative support, transitioning to healthcare with a passion for patient care. Newly licensed Certified Nursing and Home Health Aide from Los Angeles Mission College as of 2024, with HIPAA and BLS certification. Currently enrolled as a Nursing Major and committed to obtaining a bachelor's degree. Proven ability to build rapport, actively listen, and exceed customer expectations in fast-paced environments. Recognized for exceptional organizational and time management skills honed through administrative experience. Eager to use these skills to provide compassionate care and contribute to a positive patient experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile Corporate
03.2017 - Current
- Orchestrated tailored sales agreements through extensive collaboration with clients, aligning their needs with corporate standards to drive successful business outcomes
- Demonstrated strategic acumen by finding and capitalizing on key growth opportunities, resulting in significant business expansion
- Consistently achieved exceptional performance, earning T-Mobile's prestigious 'Winner's Circle' Award, and ranking within the top 1% of company performers annually in 2020
- Promoted to the role of Integration Specialist during the T-Mobile and Sprint merger in 2020, highlighting adaptability and ability in navigating organizational change
- Led comprehensive training and support initiatives for Sprint employees, ensuring a seamless transition to T-Mobile's unique work culture, systems, policies, and procedures.
Front Office Receptionist
Anton Video Concept AVC
02.2016 - 01.2018
- Organized and supported staff schedules, making travel arrangements, and coordinating meeting and hotel accommodations
- Provided administrative support to the operations department, including answering phones, filing paperwork, booking hotels and transportation for event crews, and obtaining equipment for upcoming events
- Managed project timelines, enforced deadlines, and collaborated closely with staff members to ensure seamless execution of production department activities.
Production Assistant
Project Sweatshop
04.2007 - 01.2015
- Strategized, planned, and executed public relations and promotional events with precision, contributing to the successful positioning of Project Sweatshop in the market
- Employed specialized methodologies to gather, analyze, and interpret marketing data, providing valuable insights for informed decision-making and strategic planning
- Monitored and evaluated the effectiveness of communication strategies, advertising campaigns, and marketing initiatives, helping continuous improvement and improving outcomes
- Leveraged a diverse range of online platforms, including social media, artist outlets, websites, and blogs, to issue event details effectively
- This resulted in a remarkable 40% increase in attendance, displaying my ability in using digital channels for promotional purposes
- Managed event budgets and resources, perfecting cost-efficiency while supporting quality standards, proving a keen ability to balance financial considerations with project goals.
Production Assistant Intern
AEGWorldwide/Goldenvoice
01.2013
- Orchestrated crowd control measures, including strategic signage placement, pedestrian guidance, and hiring set security
- This ensured a disturbance-free filming environment, contributing to the overall success of production projects
- Facilitated seamless communication by relaying critical messages among various crew members, fostering effective coordination, and enhancing the efficiency of production workflows
- Managed set preparations by transporting equipment and supplies to appointed locations, meticulously arranging performing artist, highlighting a keen eye for detail and organizational prowess.
Agency Intern
Corson Agency
08.2012 - 01.2013
- Provided exemplary customer support via telephone, showing efficiency in confirming reservations, addressing inquiries, and offering general information to enhance client satisfaction
- Orchestrated and administered meetings and events for Mr.Corson, highlighting ability in managing Google and Apple calendars to ensure seamless coordination with attendees
- Developed and meticulously supported data-rich spreadsheets in Microsoft Excel, streamlining record-keeping and enabling the generation of insightful reports for informed decision-making.
Education
Associate of Arts - Nursing Education
Los Angeles Valley College
Los Angeles, CACNA License - Nursing And Home Health Aide
Los Angeles Mission College
Los Angeles, CA06.2024
Master of Arts - MA Music Business Administration
California State University Northridge
Northridge, CA01.2016
Bachelor of Arts - Communication Studies
California State University
Los Angeles, CA05.2013
Associate of Arts IN PRODUCT DEVELOPMENT -
Fashion Institute of Design and Merchandising FIDM
Los Angeles, CA01.2008
Skills
Technical support
Attention to detail
Problem-solving
Conflict resolution
Active Listening
Patient Assessment
Basic Life Support
Patient Care
Up-selling capabilities
Stress Tolerance
Infection Control
File Organization
Vital signs monitoring
Compassion and Empathy
Patient confidentiality
Appointment Scheduling
HIPAA Compliance
References
References available upon request
Certification
- BLS - Basic Life Support # 245415969172
- CNA - Certified Nursing Assistant License # 01288897
- Certified in Home Health Aide
Timeline
Mobile Expert
T-Mobile Corporate
03.2017 - Current
Front Office Receptionist
Anton Video Concept AVC
02.2016 - 01.2018
Production Assistant Intern
AEGWorldwide/Goldenvoice
01.2013
Agency Intern
Corson Agency
08.2012 - 01.2013
Production Assistant
Project Sweatshop
04.2007 - 01.2015
Associate of Arts - Nursing Education
Los Angeles Valley College
CNA License - Nursing And Home Health Aide
Los Angeles Mission College
Master of Arts - MA Music Business Administration
California State University Northridge
Bachelor of Arts - Communication Studies
California State University
Associate of Arts IN PRODUCT DEVELOPMENT -
Fashion Institute of Design and Merchandising FIDM
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