Joshua Patterson
Franklinville,NJ
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
7
7
years of professional experience
1
1
Certification
Certification
- CompTIA A+, CompTIA, May 2024 - May 2027
Work History
Mobile Expert
T-Mobile
Berlin, NJ
2023.05 - 2023.09
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Organized promotional events within the store to attract new customers and increase brand awareness within the community.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
IT Technician
PC Medics
2022.08 - 2023.05
- Perform all repairs with utmost concern for customer privacy
- Troubleshoot systems and work with customers to determine needed hardware or software changes
- Provided on-site computer repair services to small business and private customers.
- Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks.
Sales Consultant
Verizon
2022.04 - 2022.08
- General Knowledge of all mobile device operating systems to troubleshoot devices.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Samsung Experience Consultant
Samsung
Cherry Hill, NJ
2022.02 - 2022.04
- Train Best Buy sales associates on all Samsung devices.
- Manage daily sales goals. Communicate goals within the Best Buy mobile team.
- Work closely with Best Buy management on ways to increase Samsung revenue in store.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Troubleshoot customer Samsung devices.
Mobile Expert
T-Mobile
2021.04 - 2022.01
- Achieve top-salesman title by exceeding $10,000 a month in sales
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
Ebay Sales /Assistant Inventory Manager
LKQ Corporation Inc.
Vineland, NJ
2018.03 - 2020.05
- Prepared and maintained proper distribution of auto parts to ensure timely delivery and update manual parts directory to improve inventory management and reporting accuracy.
- Updated information into the data and inventory management system on material status along with location through codification/item description.
- Assisted with marketing by working with managers to setup items at different parts of the store in order to increase sales and profitability.
- Organized customer information and account data for business planning and customer service purposes. Maintain quality control seeking new ways to improve customer service.
- Collaborated with account executives and solutions analysis to gain clear understanding of expectation of high revenue accounts.
Office Assistant
TAKK Associates
Franklinville, NJ
2017.01 - 2018.12
- Maintained and updated the filing of Bills, bill payments, inventory, and incoming and outgoing mail.
- Operated office equipment such as photocopiers, scanners, fax machine etc.
- Provided clerical support including answering phones, faxing, copying packets, etc.
- Maintained office PCs
Skills
- Software Troubleshooting
- Hardware Support
- Software Installation
- Network Management
- Device Repairs
- OS Setup and Maintenance
- Quality Control
- Retail Sales
- Customer Satisfaction
- Technical Support
- Software configuration
Timeline
Mobile Expert
T-Mobile
2023.05 - 2023.09
IT Technician
PC Medics
2022.08 - 2023.05
Sales Consultant
Verizon
2022.04 - 2022.08
Samsung Experience Consultant
Samsung
2022.02 - 2022.04
Mobile Expert
T-Mobile
2021.04 - 2022.01
Ebay Sales /Assistant Inventory Manager
LKQ Corporation Inc.
2018.03 - 2020.05
Office Assistant
TAKK Associates
2017.01 - 2018.12