Years of costumer service experience
Micaela Velarde
Engineering Student
New Brunswick,NJ
Summary
Full time college student working towards a mechanical/aerospace engineering degree. Four years of customer service experience and looking to expand my knowledge and gain new skills in engineering areas
Overview
4
4
Work History
Barista
Starbucks Coffee CO
08.2021 - Current
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained cleanliness and sanitation of working and costumer ares
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Teller
TD Bank
Fairview, NJ
08.2022 - 02.2023
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Barista
Dunkin Donuts
Hackensack, NJ
04.2020 - 08.2021
- Carried out cash and credit card transactions with accuracy
- Balanced cash drawer at the start and end of every shift
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
No Degree - General Studies
Bergen Community College
Paramus, NJBachelor of Science - Aerospace Engineering
Rutgers University
New Brunswick, NJ2026
Skills
- Fast learner
- POS System Operations
- Cash Handling Expertise
- Microsoft Office
- Onshape (Working knowledge)
- Archiving
- CAD Platform (novice)
Languages
English
Spanish
Timeline
Teller
TD Bank
08.2022 - 02.2023
Barista
Starbucks Coffee CO
08.2021 - Current
Barista
Dunkin Donuts
04.2020 - 08.2021
No Degree - General Studies
Bergen Community College
Bachelor of Science - Aerospace Engineering
Rutgers University
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