Micaelah O'Malley
Boston,MA
Summary
Experienced bartender with 9 years in the service industry, including 6 years specializing in bartending. Proven expertise in creating innovative drink menus, managing inventory, and enhancing bar efficiency. Passionate about mixology with a deep knowledge of beer and spirits, and adept at engaging with customers to enhance their experience.
Overview
6
6
years of professional experience
Work History
Lead Bartender
Cheeky Monkey Brewing
03.2021 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Bartender
Porters Bar and Grill
09.2018 - 04.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Business Management
Bryant University
Smithfield06.2022
Bachelor of Science - Finance
Bryant University
Smithfield, RI06.2022
Associate of Science - Accounting
University of Massachusetts Boston
Boston, MA06.2023
Skills
- Customer Service
- Staff Management
- Suggestive Selling
- Inventory
- Cleanliness standards
- Upselling strategies
- Beer Knowledge
- Menu Memorization
- Wine and liquor knowledge
Timeline
Lead Bartender
Cheeky Monkey Brewing
03.2021 - Current
Bartender
Porters Bar and Grill
09.2018 - 04.2021
Bachelor of Science - Business Management
Bryant University
Bachelor of Science - Finance
Bryant University
Associate of Science - Accounting
University of Massachusetts Boston
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