Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
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Micaela MacLean

Micaela MacLean

Torrance

Summary

Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

9
9
years of professional experience

Work History

Server

Hennessey’s Tavern
Redondo Beach
04.2023 - 12.2024
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees to perform duties.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Cashier

Harv’s Car Wash
Palm Desert
02.2021 - 08.2021
  • Answered phone calls to assist customers with questions and orders.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Identified needs of customers promptly and efficiently.

Restaurant Hostess

Hof’s Hut
Torrance
08.2019 - 07.2020
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Balanced cash register at end of shift according to established procedures.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Provided menus and answered questions about menu items and specials.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Front Desk Receptionist

Goodlife Chiropractic
Redondo Beach
08.2018 - 05.2019
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Scheduled and confirmed appointments for clients and staff.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Assistant Manager

Jamba Juice
Redondo Beach
09.2015 - 07.2018
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Delegated work to staff, setting priorities and goals.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Education

Associate Degree - Math & Natural Science

Los Angeles Harbor College
Wilmington, CA

Skills

  • Team collaboration
  • Conflict resolution
  • Time management
  • Process improvement
  • Calm demeanor
  • Memory retention

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Hennessey’s Tavern
04.2023 - 12.2024

Cashier

Harv’s Car Wash
02.2021 - 08.2021

Restaurant Hostess

Hof’s Hut
08.2019 - 07.2020

Front Desk Receptionist

Goodlife Chiropractic
08.2018 - 05.2019

Assistant Manager

Jamba Juice
09.2015 - 07.2018

Associate Degree - Math & Natural Science

Los Angeles Harbor College

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Micaela MacLean