Micah Abdalla
Fort Worth,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 16 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
7
7
years of professional experience
Work History
IT Technician II
Texas Health Resources Arlington Memorial Hospital
04.2021 - Current
- Desktop Support – Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
- Collaborated with cross-functional teams to successfully complete large-scale IT projects within established deadlines.
- Supported users during company-wide technology migrations, training staff members on how to effectively utilize new tools for increased productivity.
- Conducted regular audits of IT equipment inventory, ensuring accurate documentation of assets and timely replacement or disposal as needed.
Field Service Technician
Medix Staffing Solutions Inc.
08.2020 - 02.2021
- Installed new equipment and ensuring proper setup and configuration of new equipment at customer sites.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
Field Service Technician
Dumac Business Systems
06.2017 - 06.2020
- Assisted in the successful rollout of new payment processing platforms, resulting in a smoother transition for customers and staff alike.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
Education
Associates of Arts -
American Broadcasting School
Arlington, TX06.2002
High School Diploma -
Yvonne A. Ewell TownView Center
Dallas, TX05.2000
Skills
- I am a natural born leader, with the ability to learn quickly and to perform well under pressure with tight deadlines Appointed to team leadership roles Proficient in Microsoft Office Received numerous accolades for performance, goals achieved, and attitude
- Network Certification
- A Certification
Activities
I am a father of 4 daughters and volunteer my time overseeing their extra curricular activities. In my spare time I like to stay healthy by working out, playing basketball and pickleball.
Timeline
IT Technician II
Texas Health Resources Arlington Memorial Hospital
04.2021 - Current
Field Service Technician
Medix Staffing Solutions Inc.
08.2020 - 02.2021
Field Service Technician
Dumac Business Systems
06.2017 - 06.2020
Associates of Arts -
American Broadcasting School
High School Diploma -
Yvonne A. Ewell TownView Center
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