Micah Angel
Charlotte,NC
Overview
10
10
years of professional experience
Work History
Probation/Parole Officer
North Carolina Department of Community Supervision
North Carolina
12.2024 - Current
- Supervise caseloads of high- and low-risk offenders to ensure compliance with court-ordered conditions and enhance public safety
- Conduct risk and needs assessments to determine supervision levels and appropriate interventions
- Enforce probation conditions through home visits, office visits, and field contacts
- Respond to violations with appropriate legal actions, including arrests and court testimony
- Utilize de-escalation techniques to manage volatile or high-risk situations
- Perform physical control or apprehension of offenders when necessary
- Prepare detailed reports and maintain accurate case documentation in compliance with legal standards
- Collaborate with law enforcement agencies, courts, and community resources
- Hours per week: 40+
- Salary: $45,000 + bonus
- Supervisor: (Available upon request)
Sales Support Specialist
Ferguson Home
Destin, FL
05.2024 - 12.2024
- Process customer orders accurately and coordinate product delivery and installation
- Resolve customer issues and warranty claims in a timely and professional manner
- Maintain detailed records and ensure efficient workflow operations
- Hours per week: 40
- Supervisor: (Available upon request)
Account Manager
GildedBox
Chicago, IL
09.2023 - 11.2023
- Managed client relationships and collaborated with cross-functional teams to secure and retain business
- Contributed to increased revenue through repeat client engagement
- Hours per week: 40
- Salary: $50,000+
- Supervisor: (Available upon request)
Sales Executive (SMB)
Uber Eats
Chicago, IL
08.2022 - 05.2023
- Generated $30,000 in monthly sales and onboarded 27 new clients (440% of quota)
- Ranked #1 in Midwest and #5 nationwide for performance (October 2022)
- Hours per week: 40
- Salary: $45,000 + commission
- Supervisor: (Available upon request)
Membership Advisor
East Bank Club Venture
Chicago, IL
08.2021 - 08.2022
- Exceeded monthly sales targets for individual and corporate memberships
- Delivered high-level customer service and conducted facility tours
- Hours per week: 40
- Salary: $55,000
- Supervisor: (Available upon request)
Senior Guest Service Agent
Embassy Suites by Hilton
Chicago, IL
07.2017 - 08.2021
- Provided customer service in a fast-paced hospitality environment
- Handled guest issues, check-ins, and operational support
- Hours per week: 40
- Supervisor: (Available upon request)
Produce Associate
Whole Foods
Chicago, IL
08.2016 - 07.2017
- Handled guest issues, check-ins, and operational support
- Hours per week: 32
Education
Bachelor of Arts - Criminology
University of Illinois at Chicago
Chicago, IL05.2023
Associate in Arts - Criminology
Harold Washington City College
Chicago, IL05.2020
Skills
- Offender Supervision & Case Management
- De-escalation & Conflict Resolution
- Report Writing & Documentation
- Crisis Intervention
- Communication & Interpersonal Skills
LANGUAGES
Spanish (Intermediate)
Portuguese (Intermediate)
ADDITIONAL INFORMATION
- Willing to work shifts, weekends, and holidays
- Willing to relocate
- Able to meet physical and background requirements for federal law enforcement
Timeline
Probation/Parole Officer
North Carolina Department of Community Supervision
12.2024 - Current
Sales Support Specialist
Ferguson Home
05.2024 - 12.2024
Account Manager
GildedBox
09.2023 - 11.2023
Sales Executive (SMB)
Uber Eats
08.2022 - 05.2023
Membership Advisor
East Bank Club Venture
08.2021 - 08.2022
Senior Guest Service Agent
Embassy Suites by Hilton
07.2017 - 08.2021
Produce Associate
Whole Foods
08.2016 - 07.2017
Bachelor of Arts - Criminology
University of Illinois at Chicago
Associate in Arts - Criminology
Harold Washington City College