Micah Bickel

Summary

Dynamic and customer-focused professional with extensive experience at Texas Roadhouse, excelling in guest relations and reservations management. Proven ability to enhance dining experiences through effective table vacancy management and multitasking. Skilled in POS software, ensuring accurate transactions while fostering a welcoming atmosphere for patrons.

Overview

6

years of professional experience

Work History

Delivery Driver

Pizza Hut

Allentown, PA

06.2025 - 12.2025

Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Expedited deliveries to meet customer deadlines and requirements.
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Managed customer inquiries and complaints in polite and professional manner.
Fostered positive working relationships with regular customers.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Host

Texas Roadhouse

05.2023 - 01.2024

Monitored seating area and checked restrooms regularly to keep spotless.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Seated patrons based on guest preferences and seating availability.
Opened and closed seating sections according to volume of guests.
Provided patrons with estimated waiting times during peak service hours.

Cashier

Dorney Park

05.2020 - 11.2020

Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Addressed customer needs and made product recommendations to increase sales.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Performed cash, card, and check transactions to complete customer purchases.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Worked with floor team and managers to meet wide range of customer needs.
Used POS system to enter orders, process payments and issue receipts.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Operated cash register to record transactions accurately and efficiently.
Processed refunds and exchanges in accordance with company policy.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Parkland High School, Allentown, PA

07-2025

Relevant Coursework: Basic Food education & intermediate food education

Cooking Club Member
Extracurricular Activities: Marching Band

Skills

Telephone reception
Menu management
Dining room management
Table vacancy management
Customer engagement
Multitasking proficiency

Guest relations
Reservations management
Seating arrangements
Front of house organization
POS software

Interests

Cooking
Learning new cooking techniques and expanding my culinary skills
I enjoy cooking for friends and family gatherings
Enjoy participating in Marching band for overall physical and mental well-being
Music
Historical Exploration
Video Gaming
Camping

Work Preference

Work Type

Part Time

Important To Me

Flexible work hoursCareer advancement

Languages

English

Native or Bilingual

Timeline

Delivery Driver - Pizza Hut

06.2025 - 12.2025

Host - Texas Roadhouse