Summary
Overview
Work History
Education
Skills
Interests
Certification
Work Availability
Work Preference
Languages

Micah Bickel

Allentown,Pennsylvania
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll

Summary

Dynamic and customer-focused professional with extensive experience at Texas Roadhouse, excelling in guest relations and reservations management. Proven ability to enhance dining experiences through effective table vacancy management and multitasking. Skilled in POS software, ensuring accurate transactions while fostering a welcoming atmosphere for patrons.

Overview

4
4
years of professional experience

Work History

Host

Texas Roadhouse
05.2023 - 01.2024
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.
  • Opened and closed seating sections according to volume of guests.
  • Provided patrons with estimated waiting times during peak service hours.

Cashier

Dorney Park
05.2020 - 11.2020
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Parkland High School, Allentown, PA
07-2025
  • Relevant Coursework: Basic Food education & intermediate food education


  • Cooking Club Member
  • Extracurricular Activities: Marching Band

Skills

  • Telephone reception
  • Menu management
  • Dining room management
  • Table vacancy management
  • Customer engagement
  • Multitasking proficiency
  • Guest relations
  • Reservations management
  • Seating arrangements
  • Front of house organization
  • POS software

Interests

  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • Enjoy participating in Marching band for overall physical and mental well-being
  • Music
  • Historical Exploration
  • Video Gaming
  • Camping

Certification

  • ServSafe

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Important To Me

Flexible work hoursCareer advancement

Languages

English
Native or Bilingual

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