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Computer Technician with Tier 2 support experience across multi-site technical environments, supporting Microsoft 365, endpoint devices, district applications, user access, network connectivity, and platform troubleshooting. Skilled in resolving complex technical issues across Windows, macOS, ChromeOS, Jamf, Google Admin, and enterprise systems while maintaining strong documentation, communication, and customer-focused support.

Over 11 years of experience in IT, focusing on data visualization and governance in finance, healthcare, and e-commerce sectors. Expertise in Tableau, Power BI, and Alteryx for managing complex data workflows and delivering insights for executive decision-making. Proficient in cloud platforms, including AWS and Azure, enhancing data accessibility and analysis.

Accomplished IT professional with extensive expertise in server and network administration, including Windows Server 2016/2019, Active Directory, and Group Policy. Proficient in AzureAD identity management and VPN access, with a strong background in LAN/WAN troubleshooting and network hardware management. Skilled in systems and device support across Windows, macOS, iOS, and ChromeOS platforms. Experienced in virtualisation technologies such as VMware and Hyper-V, as well as cloud platforms like Office 365. Adept at technical documentation and ICT planning, with excellent communication skills for engaging non-technical users. Committed to enhancing ICT infrastructure through strategic planning and innovative solutions.

Results-driven Network Associate with over 13 years of experience in implementing, and managing robust network-based surveillance and centralized data-sharing infrastructures. Expertise in optimizing system performance, troubleshooting complex network issues, and ensuring seamless connectivity tailored to diverse organizational needs. Proven ability to enhance network architecture, strengthen security measures, and integrate systems effectively. Committed to leveraging extensive knowledge and skills to drive technological advancements and support organizational objectives.

MICHAEL S. BROWN

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Computer Analyst/Sr.System Admin

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High School Diploma -

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Computer Analyst/Sr.System Admin

Line/Service Tech

High School Diploma -

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