Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic

Micah Clark

Spring,TX

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Project Coordinator

XPERTECHS
04.2024 - 02.2025
  • Efficiently managed simultaneous projects involving cross-functional teams of engineers, account managers and executive leadership.
  • Implemented process changes to the project lifecycle that minimized members tied up in meetings and maximized efficiency.
  • Assisted Power Apps developers in implementing new tools and strategies, to prevent scope-creep and increase communication flows.
  • Implemented new project boards, member skill tracking and scheduling toolsets that further improved resource management across multiple departments.

IT Technician

XPERTECHS
04.2023 - 04.2024
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Diagnosed and troubleshot hardware, software and network issues.

IT Project Coordinator

Systemverse
06.2022 - 03.2023
  • Demonstrated exemplary leadership skills by successfully leading and managing multiple complex cross-functional IT projects, resulting in approximately $100,000 worth of new project contracts.
  • Wrote, updated and maintained project documentation.
  • Led cross-functional teams to successfully complete IT projects.
  • Created and implemented contingency plans to address potential risks.
  • Communicated project updates to stakeholders at all levels.
  • Identified plans and resources required to meet project goals and objectives.

IT Technician

Systemverse
04.2021 - 06.2022
  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and software.
  • Maintained one of the highest company-wide averages for ticket closures at an average of 18 per business day.

Assistant Manager

Louetta Automotive
11.2020 - 04.2021
  • Assisted in managing day-to-day operations of an auto repair shop, ensuring efficient workflow and customer satisfaction.
  • Interacted with over 30 customers per day, addressing inquiries, providing estimates, and explaining repair options in a professional and friendly manner.
  • Assisted in scheduling and prioritizing repair jobs, optimizing resource allocation and minimizing customer wait times.

Skills

  • Cross-functional coordination
  • Process development
  • Project planning and development
  • Change control processes
  • Staff training and motivation
  • Business analysis
  • Work flow planning
  • Entra and Intune administration
  • Microsoft suite administration
  • Cisco Meraki administration
  • IT infrastructure planning
  • Client onboarding management

Languages

English
Native or Bilingual

Certification

  • IVMF - Google IT Support Professional Certificate | July 2021
  • PMP - Project Management Professional (In progress) | Est. Completion - November 2025

Timeline

IT Project Coordinator

XPERTECHS
04.2024 - 02.2025

IT Technician

XPERTECHS
04.2023 - 04.2024

IT Project Coordinator

Systemverse
06.2022 - 03.2023

IT Technician

Systemverse
04.2021 - 06.2022

Assistant Manager

Louetta Automotive
11.2020 - 04.2021

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Micah Clark