Micah Crowson
Vancouver,WA
Summary
Technical Operations Admin with proven track record of success implementing new process and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Operations Admin
ROQ.us
04.2022 - 02.2024
- Enhanced team collaboration with streamlined communication channels, leading to faster problem solving.
- Implemented 2 major software solutions to automate solutions for repetitive tasks, freeing up time for higher-value work.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
- Acted as a liaison between technical and non-technical stakeholders, translating complex concepts into easily digestible information for all parties involved.
- Developed written documents and reports related to programs and operations.
Lead Project Manager
ROQ.us
03.2019 - 04.2022
- Enhanced team collaboration for successful project outcomes by fostering open communication and feedback channels.
- Improved overall client satisfaction with clear communication, consistent status updates, and proactive issue resolution.
- Facilitated stakeholder alignment by conducting regular meetings to discuss progress updates, address concerns, and set expectations.
- Developed performance metrics to evaluate individual team member's contributions towards overall project success.
- Created process improvements within company by sharing lessons learned from past projects during company-wide training sessions.
- Achieved optimal results on projects during conflict resolution among team members.
ROQ Technician
ROQ.us / Ryonet
01.2016 - 02.2019
- Trained new technicians on standard operating procedures, maintenance, repair and reporting duties.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within our organization.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed and supported service calls.
Inventory Control and Warehouse Manager
Ryonet
07.2013 - 01.2016
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Maintained safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Fostered positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
High School Diploma -
Battle Ground High School
Battle Ground, WA06.2005
Skills
- 7 Years of experience using Oracle Netsuite and System Admin for 2 years
- Continuous Improvement
- Effective Communication
- Extreme attention to Detail
- Teamwork and Collaboration
Certification
ROQ International Certified Technician
Timeline
Technical Operations Admin
ROQ.us
04.2022 - 02.2024
Lead Project Manager
ROQ.us
03.2019 - 04.2022
ROQ Technician
ROQ.us / Ryonet
01.2016 - 02.2019
Inventory Control and Warehouse Manager
Ryonet
07.2013 - 01.2016
High School Diploma -
Battle Ground High School