Micah Cuppy
Ladson,SC
Summary
Hardworking IT Team Lead focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
4
4
years of professional experience
Work History
Senior System Support Specialist
KBR
Goose Creek, SC
06.2023 - Current
- Identified areas of improvement in existing systems, and created solutions to address them.
- Assisted in developing strategies for improving overall efficiency of the IT department.
- Created training materials for new hires onboarding process into the IT team.
- Created processes to ensure accurate tracking and reporting of all assets under management.
- Met with users, vendors and technicians to determine computing requirements.
IT Customer Support Technician
KBR
Goose Creek, SC
06.2022 - 06.2023
- Troubleshot and diagnosed equipment to isolate failures and performance issues
- Repaired and maintained equipment and managed inventory of replacement parts
- Monitored daily performance of existing computer systems
- Customized system, software and hardware settings to meet specific user needs
- Set up equipment based on staff needs and IT capabilities
- Collaborated with staff, users and management to establish requirements for new systems or modifications.
Warehouse Specialist
S&J Staffing
Goose Creek
10.2020 - 06.2022
- Loaded and unloaded items from and to shipping containers and vessels
- Verified amount of items received in orders and cross-checked with paperwork
- Helped keep inventory accurate by overseeing daily cycle counts
- Enforced organizational standards to maintain safe and healthy work environment.
Assistant General Manager
JEM Resturant Group
Charleston
10.2019 - 11.2020
- Restructured departments and modeled customer service techniques to advance sales position in competitive markets
- Revamped systems, processes and training programs to reverse underperforming store metrics
- Prepared team schedules and cross-trained staff to meet business demands
- Kept operations running smoothly by maintaining adequate supplies to handle peak business hours
- Developed employee strengths to improve engagement and remain competitive.
Material Handler
S&J Staffing
Goose Creek
06.2020 - 10.2020
- Worked safely to maintain low incident record
- Stocked workstations with materials listed on shop orders
- Identified product damages, shortages and specification concerns through sharp attention to detail
- Adhered to warehouse processes to maintain order and consistency
- Kept up good housekeeping standards in assigned work areas.
Education
High School Diploma -
Stratford High School
Skills
- Microsoft Office proficiency
- Analytical thinking
- Multitasking
- Task prioritization
- Public speaking
- Networking and collaboration
- Time management
- Strategic planning
- Hiring and training
- Oversee operations
- Helpdesk Administration
- Support Services
- Hardware and Software Repair
Additional Information
GCSS-ARMY Experience
Currently Obtains a CAC
GCSS-ARMY EXPERIENCE
Timeline
Senior System Support Specialist
KBR
06.2023 - Current
IT Customer Support Technician
KBR
06.2022 - 06.2023
Warehouse Specialist
S&J Staffing
10.2020 - 06.2022
Material Handler
S&J Staffing
06.2020 - 10.2020
Assistant General Manager
JEM Resturant Group
10.2019 - 11.2020
High School Diploma -
Stratford High School
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