KELLY BURDETTE

• Installed, maintained, and upgraded core NEOnet systems, ensuring optimal performance and reliability
• Administered server hardware design, provisioning, and deployment in alignment with organizational requirements
• Designed, deployed, and maintained server virtualization platforms to enhance efficiency and scalability
• Managed the administration and maintenance of Windows Server, Linux, and Open VMS operating systems
• Conducted systems analysis and consulted with users to determine hardware and software specifications
• Administered and monitored centralized storage, implementing robust backup solutions and offsite replication
• Provided end-user support and administration for centrally hosted applications, including email, archiving, backup, and document management
• Developed comprehensive project plans and managed projects to completion within scope, budget, and timeline constraints
• Collaborated with stakeholders to identify technology needs and develop strategic IT initiatives.

Maintain and administer computer networks and related computing Windows 10/11 environments including computer hardware, systems software, applications software, and all configurations

• Perform data backups and disaster recovery operations
• Utilizes Datto to maintain list of active equipment, track software releases, and push updates when necessary
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
• Plan, coordinate, and implement network security measures to protect data, software, and hardware
• Configure, monitor, and maintain email applications Office 365 Admin Console and Azure cloud services
• Configure, and monitor malware and Sophos antivirus protection software on all devices
• Maintain Paragon imaging solutions for multiple operating systems
• Manage and monitor email and web content In Google Apps and Office 365 filtering solutions
• Maintains BlackBerry Work server and BYOD user configurations
• Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend implementation of new technologies
• Installs and maintains patches and software on equipment located in common areas and spare inventory
• Managed help desk queue on time
• Provide technical support for VOIP services and equipment, and call recording system
• Maintain inventory of parts for emergency repair
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
• Train and support staff on usage of equipment
• Coordinate with vendors and company personnel to facilitate purchases
• Provide as backup for the director of IT and on-call support

• Manage Windows 2003/2008 Servers, Maintain Active Directory, LDAP support
• Maintain LAN/WAN Network support, content filtering solutions
• Support Cisco routing and switching, and Cisco wireless systems
• Performs hardware and software repairs, imaging, and general maintenance
• Monitor backup devices for archiving mail and data
• Support Office 2003/2007/2010 Suites, and several other software applications
• Provide hardware and software training on PC and Macintosh for the entire district
• Manage all mobile wireless communication accounts for the district
• Blackberry BES Administrator, hardware/software/training
• Administer Google Apps Domain/Postini and training
• Manage Altura F9600 PBX phone switch and AVST voicemail system.

• Managed Altura F9600 PBX phone switch and AVST voicemail system
• Monitored Voice T1 and long-distance lineProvided technical support for staf
• Maintained daily/weekly/monthly/annual Unix processing schedules
• Supervised processing and printing of vendor, payroll, and all store accounting checks
• Responsible for sending daily and weekly ACH and electronic cash transfers.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.