Micah Dupree

E-Commerce Personal Shopper

Walmart Inc.

Garner, NC

07.2021 - Current

Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
Provided personal shopping services for product categories ranging from Frozen to Garden.
Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Tracked substitutions and informed customers of changes.
Consistently met deadlines and quality goals for accuracy and timeliness.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Worked with over 390 customers daily to fulfill specific grocery orders according to customer needs and inventory availability.
Worked productively with customers to meet order requirements and service expectations.
Maximized efficiency by scanning items quickly and completing as many as 150 items per hour.
Consulted with customers on food selections and custom order requests.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Helped customers locate products and checked store system for merchandise at other sites.
Loaded orders to customer's vehicles.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.