Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Petitt

Rosedale,MD

Summary

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

E-Commerce Personal Shopper

Walmart
12.2020 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.

Retail Department Manager

Walmart
11.2007 - 12.2020
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.

Assistant Baker/Cashier

Eldweiss Bakery
01.2006 - 09.2007
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Operated commercial kitchen equipment and tools.
  • Washed dishes and sanitized prep area at end of each shift.
  • Created new bakery menu items to appeal to new and existing customers.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Complied with health and safety codes to protect staff and customers.

Bakery Associate

Shoppers Food
01.2005 - 03.2006
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Inspected goods to establish accurate pricing and labeling.

Dietary Server

Union Memorial Hospital
12.2002 - 12.2004
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

High School Diploma -

Southwestern High School
Baltimore, MD
06.1991

Skills

  • Providing Feedback
  • Fashion Trends Understanding
  • Product Knowledge
  • Mobile Ordering Understanding
  • Safety Rules
  • Personal Shopping
  • Payment Processing

Timeline

E-Commerce Personal Shopper

Walmart
12.2020 - Current

Retail Department Manager

Walmart
11.2007 - 12.2020

Assistant Baker/Cashier

Eldweiss Bakery
01.2006 - 09.2007

Bakery Associate

Shoppers Food
01.2005 - 03.2006

Dietary Server

Union Memorial Hospital
12.2002 - 12.2004

High School Diploma -

Southwestern High School

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Yolanda Petitt