Micah Griffin
Walnut Creek,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the next opportunity and ready to help achieve company goals.
Overview
8
8
years of professional experience
Work History
Warehouse Team Member
Torani
San Leandro, CA
12.2024 - Current
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse environment.
- Maintained accurate inventory records using warehouse management systems and software tools.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall efficiency.
- Monitored stock levels and reported discrepancies to ensure timely replenishment of supplies.
- Implemented best practices for storage organization, improving accessibility and reducing retrieval times.
- Assisted in developing workflow improvements that increased productivity across various warehouse functions.
- Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
- Assisted with the implementation of new software systems for better inventory management and order processing capabilities.
- Trained new team members on warehouse procedures, protocols and best practices, ensuring smooth onboarding process for new hires.
Shift Leader
Sloat Garden Centers
Danville, CA
08.2023 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supervised daily operations to ensure efficiency and adherence to company standards.
- Trained and mentored staff on customer service best practices and product knowledge.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
Footwear Team Lead/Freight Team Associate
Dicks Sporting Goods
Pleasant Hill, CA
06.2020 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supervised daily operations to ensure efficiency and adherence to company standards.
- Trained and mentored staff on customer service best practices and product knowledge.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Led daily operations of footwear department, ensuring optimal product presentation and inventory management.
- Trained and mentored team members on customer service excellence and footwear knowledge.
- Collaborated with management to design promotional displays that increased customer engagement.
- Coordinated freight loading and unloading processes to optimize efficiency and reduce delays.
- Collaborated with cross-functional teams to streamline shipping schedules and enhance delivery timelines.
Directory Assistance Operator
Salesforce
San Francisco, CA
11.2019 - 01.2020
- Communicated professionally with customers from diverse backgrounds, demonstrating empathy and understanding when addressing their needs.
- Provided exceptional customer service, creating positive interactions that enhanced company reputation.
- Consistently met or exceeded performance metrics, contributing to the overall success of the team.
- Contributed to the development of internal resources, such as databases and reference materials, making it easier for team members to access necessary information quickly.
Grocery Store Clerk
Foodmaxx
Concord, CA
03.2018 - 01.2020
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed trash, swept, and mopped floors for professional appearance.
- Pleasantly greeted customers and provided prompt and courteous service.
- Managed inventory levels by restocking shelves and organizing displays for optimal product visibility.
- Trained new staff on store policies, customer service procedures, and operational best practices.
- Adhered to safety guidelines for lifting heavy objects or operating equipment properly within the workplace setting.
Stockroom Clerk
Marshalls
Pleasant Hill, CA
11.2018 - 01.2019
- Shelved new and returned inventory according to proper storage procedures.
- Prepared pallets for shipment or use by sales floor employees.
- Increased order processing speed by organizing products according to priority and demand trends.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in reducing surplus inventory through effective communication with sales and purchasing teams.
Education
Diploma -
Ygnacio Valley High School
Concord, CA06.2019
Skills
Customer Service Management
Equipment Troubleshooting
Production Reporting
Production Scheduling
Loading and unloading
Shipping and receiving
Warehouse operations
Team collaboration
Clear communication
Additional Information
VOLUNTEER/COMMUNITY ACTIVITIES
Pleasant Hill Rebels Pop Warner Football League, Pleasant Hill CA (2015-2019)
• Manage and coordinate students and outside volunteers in the planting, harvesting and
maintenance of the organic garden.
Volunteer Activities with the City of Concord, Concord CA (2014-present)
• Work with City of Concord staff to support park projects and act as volunteer for monthly
events (creation of butterfly gardens, raised bed vegetable gardens, creek/park cleanup).
Timeline
Warehouse Team Member
Torani
12.2024 - Current
Shift Leader
Sloat Garden Centers
08.2023 - 12.2024
Footwear Team Lead/Freight Team Associate
Dicks Sporting Goods
06.2020 - 07.2021
Directory Assistance Operator
Salesforce
11.2019 - 01.2020
Stockroom Clerk
Marshalls
11.2018 - 01.2019
Grocery Store Clerk
Foodmaxx
03.2018 - 01.2020
Diploma -
Ygnacio Valley High School