Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Micah Jones

Clinton Township,MI

Summary

Highly driven seeking a company that offers an environment where growth is available professionally and expand skills set in customer service and healthcare.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administation positions. Ready to help team achieve company goals. Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Member

Shake Shack


  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.

Volunteer

Soup Kitchen
  • Streamlined food preparation processes for efficient meal distribution to those in need.
  • Provided compassionate support to clients, addressing their individual needs and concerns with empathy and understanding.
  • Sanitized tables, handed out cleansing wipes and reminded visitors to maintain social distancing at tables.
  • Reset tables with tablecloths, napkins and silverware to prepare for food service.

Team Member

Bath and bath works


  • Boosted sales with effective product recommendations based on customer needs and preferences.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Developed strong relationships with regular customers which increased return visits.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.

Patient Coordinator

Great Expressions Dental Centers
02.2022 - 05.2023
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.

Hospitality Aide

C. Johnson Catering
02.2014 - 06.2017


  • Maintained a clean and welcoming environment for guests, ensuring a positive stay experience.
  • Streamlined food preparation tasks for increased efficiency and faster order fulfillment.
  • Provided excellent customer service through friendly interactions and promptly addressing concerns or complaints.
  • Increased positive feedback from customers by going above and beyond in accommodating special requests whenever possible.

Education

High school diploma or GED - Music

Detroit School Of Arts
Detroit, MI

Macomb Community College
Warren, MI

Skills

  • Exceptional Leadership qualities
  • Office Administration
  • Customer Service
  • Teamwork and Collaboration
  • Active Listening
  • Organizational Skills
  • Adaptability and Flexibility
  • Computer Proficiency
  • Patient Care Coordination
  • Filing and Recordkeeping

Accomplishments

high school graduate od Detroit School Of Arts

Languages

English
Full Professional

Certification

Streetwise program -2021

Great expression dental center - 2023 (1 year on the job certificate)

Timeline

Patient Coordinator

Great Expressions Dental Centers
02.2022 - 05.2023

Hospitality Aide

C. Johnson Catering
02.2014 - 06.2017

Team Member

Shake Shack

Volunteer

Soup Kitchen

Team Member

Bath and bath works

High school diploma or GED - Music

Detroit School Of Arts

Macomb Community College

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Micah Jones