Micah Jones
Kent
Summary
Proven leader and efficient package handler at FedEx, adept in warehouse logistics and team collaboration. Enhanced package handling efficiency and reduced damage rates, demonstrating strong attention to detail and physical stamina. Excelled in customer service at Carrols Corporation, significantly reducing wait times through innovative solutions. Skilled in heavy lifting and adapting to change, committed to safety and continuous improvement.
Overview
4
4
years of professional experience
Work History
Team Member
Wendys Fast Food
05.2023 - 09.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Inside Sales Representative
Leaf Home
12.2024 - 04.2025
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Took inbound/outbound calls
Package Handler
Fedex
10.2023 - 08.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Personal Shopper
Walmart
03.2023 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
Food Service Team Lead
Carrols Corporation
01.2022 - 03.2023
- Reduced wait times by implementing efficient order processing systems and staff scheduling practices.
- Led a team of food service professionals, ensuring the highest standards in cleanliness and safety.
- Developed employee training programs to enhance overall team performance.
- Conducted regular performance evaluations for continuous improvement of individual team members' skills and abilities.
- Managed daily cash handling procedures, ensuring accuracy in financial transactions.
- Handled customer complaints professionally and effectively, turning negative experiences into positive outcomes.
Education
LPN Diploma - Practical Nursing
Herzing University
Akron, OH08.2025
Associate of Applied Science - Criminal Justice
Stark State College
Canton, OH07.2024
High School Diploma - undefined
Theodore Roosevelt High School
Kent, OH05.2023
Skills
- Customer service
- Adaptable to change
- Warehouse Logistics
- Willing to Learn
- Team Collaboration
- Attention to Detail
- Warehouse environment safety
- Physical Strength and Stamina
Timeline
Inside Sales Representative
Leaf Home
12.2024 - 04.2025
Package Handler
Fedex
10.2023 - 08.2024
Team Member
Wendys Fast Food
05.2023 - 09.2025
Personal Shopper
Walmart
03.2023 - 05.2023
Food Service Team Lead
Carrols Corporation
01.2022 - 03.2023
LPN Diploma - Practical Nursing
Herzing University
Associate of Applied Science - Criminal Justice
Stark State College
High School Diploma - undefined
Theodore Roosevelt High School
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