Micah J. Pickens
Summary
An individual dedicated to the pursuit of true excellence in all areas. Productive and Professional at all times. Dedicated individual, who is able to execute company goals in a timely manner.
Overview
18
18
years of professional experience
Work History
Resolutions Specialist
Ally
01.2020 - Current
- Build and strengthen the Ally dealer relationship and deliver “Best in Class” dealer service.
- Use rigorous logic, data analysis and judgement when solving problems.
- Utilize information from a variety of resources and generate alternative options.
- Act as a first level of escalation on difficult deals and complex credit decisions, elevate when necessary.
- Perform various additional tasks as assigned by a supervisor which may or may not be included in the position duties and responsibilities.
- Solve problems related to contract pricing and program terms. Identify process improvement opportunities.
Contract Processor
Ally
07.2015 - 01.2020
- Ensure that deals are funded with quality and in a timely manner.
- Review applications with Fraud Table flags and take appropriate action according to business guidelines and/or regulatory requirements.
- Uses analytic skills to assess accuracy of verifications, calculations, and data.
- Utilizes creative methods to generate results and to foster teamwork.
Titles Specialist I and II
Santander Consumer USA
02.2010 - 07.2015
- Responsible for ensuring Santander Consumer USA’s titles are released in a timely manner and according to State specific rules.
- Accurately complete title releases per published guidelines, respond to all items in the Release Team e-mail box, up to and including, processing releases of lien, faxing copies of titles.
- Take roll-over calls from the Call Center, Sort and distribute daily incoming mail, Vendor Reporting Distribute Voice Mails.
- Performs other duties and special projects as assigned, May assist in other related departments as required by business needs.
Customer Service Agent
Citi Financial
11.2007 - 02.2010
- Handles collections phone calls on past due accounts in accordance with corporate policy and objectives.
- Completes appropriate system documentation. Handles in-coming collection calls from customers and provides problem resolution as necessary.
- Maintain effective communication within the collection department.
Education
Texas Southern University
01-1999
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Tarrant County College
01-2002
Skills
- De-escalation techniques
- Assertiveness
- Conflict resolution skills
- Document preparation
Timeline
Resolutions Specialist
Ally
01.2020 - Current
Contract Processor
Ally
07.2015 - 01.2020
Titles Specialist I and II
Santander Consumer USA
02.2010 - 07.2015
Customer Service Agent
Citi Financial
11.2007 - 02.2010
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Tarrant County College
Texas Southern University
Community Service
The Village UMC, Minister of Music, Current