Kristen Compton
Austin,TX
Summary
Focused service and data professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. Able to quickly adapt to new procedures and policies to align company morale.
Overview
4
4
years of professional experience
Work History
Resolutions Specialist
Vrbo
05.2022 - 06.2024
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Manager
Hell Or Highwater Brewing Co.
02.2020 - 06.2022
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Education
Associate of Science - Biology
Austin Community College
Austin, TXAssociate of Science - Phlebotomy
Austin Community College
Austin, TXHigh School Diploma -
Cedar Park High School
Cedar Park, TXSkills
- De-Escalation Techniques
- Assertiveness
- Conflict resolution skills
- Document Preparation
- Legal knowledge
- Experience:
Data Platforms, Visualizations, Analysis : Salesforce, ChatGPT, JIRA, Excel, Confluence, RES inspector, Slack, ASPECT, UMS, SSP, Toast, Word
Timeline
Resolutions Specialist
Vrbo
05.2022 - 06.2024
Administrative Manager
Hell Or Highwater Brewing Co.
02.2020 - 06.2022
Associate of Science - Biology
Austin Community College
Associate of Science - Phlebotomy
Austin Community College
High School Diploma -
Cedar Park High School
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