Micah Kauffman
Unadilla
Summary
Dynamic Front Office Manager skilled in effective multitasking and strong communication. Experienced in optimizing scheduling and implementing standard operating procedures to drive operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front Office Manager
Madison Window and Doors
Bainbridge, NY
06.2022 - Current
- Facilitated inbound and outbound communication with clients and vendors to enhance loyalty through exceptional service.
- Oversaw calendar management for sales team to optimize scheduling and enhance productivity.
- Facilitated client interactions by quoting and closing over-the-counter sales, enhancing customer relationships.
- Coordinated communication between departments to resolve guest inquiries and maintain operational flow.
- Implemented standard operating procedures to improve customer satisfaction and streamline workflows.
- Analyzed front office performance metrics, identifying areas for process improvement and efficiency gains.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Education
Associate of Arts - Liberal Arts
Bethlehem College
Minneapolis, MN05-2022
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Oral and writing communication
- Data entry
- Financial reporting
- Administrative support
Timeline
Front Office Manager
Madison Window and Doors
06.2022 - Current
Associate of Arts - Liberal Arts
Bethlehem College