Micah Malabas
Duluth,GEORGIA
Summary
Adept at fostering team collaboration and leadership, I excelled as a Shift Leader at Pokeworks, where I enhanced workplace culture. My experience at Bjs Restaurants Inc. honed my ability to manage high-pressure situations, ensuring customer satisfaction. My skills in maintaining a positive attitude drive my professional achievements.
Overview
3
3
years of professional experience
Work History
Shift Leader
Pokeworks
Peachtree Corners, GA
07.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Educated staff on organizational mission and goals to help employees achieve success.
Host
Bjs Restaurants Inc
Huntington Beach, CA
04.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Nursing
Georgia Gwinnett College
Lawrenceville, GA05.2027
High School Diploma -
Duluth High School
Duluth, GA04.2021
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Team Collaboration and Leadership
Timeline
Host
Bjs Restaurants Inc
04.2022 - 03.2023
Shift Leader
Pokeworks
07.2021 - Current
Nursing
Georgia Gwinnett College
High School Diploma -
Duluth High School