MICAH MARINERO
Napa,CA
Summary
Storage facility and operations professional with nearly five years of previous storage-management experience and current experience as a Relief Manager with Security Public Storage. Experienced in daily facility operations, customer service, tenant accounts, payments, U-Haul rentals, facility maintenance, sales, customer follow-up, and logistics. Provides relief coverage at the Napa facility and other Security Public Storage locations as needed. Strong background in storage operations, customer service, problem-solving, and team support.
Overview
14
14
years of professional experience
Work History
RELIEF MANAGER
Security Public Storage
Napa, CA
06.2026 - Current
- Assist with daily operations of the storage facility, providing customer service and handling rentals, move-ins, move-outs, and tenant account needs.
- Provide relief coverage at the Napa facility and other Security Public Storage locations as needed.
- Assist prospective customers with storage needs by following the company's sales call flow and discussing unit sizes, pricing, promotions, and rental options.
- Follow up with prospective customers by phone and email and document lead activity in SugarCRM.
- Manage tenant accounts, payments, discounts, and account updates using SiteLink.
- Process U-Haul rentals and assist customers with rental transactions and extensions.
- Conduct daily facility inspections to ensure the property is clean, secure, and operating properly.
- Handle daily payments, deposits, and related documentation.
OFFICE MANAGER / MAINTENANCE
Army Street Mini Storage
San Francisco, CA
03.2019 - 10.2023
- Managed day-to-day operations of a storage facility, including customer service, record-keeping, payments, facility maintenance, and employee training.
- Conducted regular facility inspections and addressed maintenance and operational issues promptly.
- Maintained accurate records and processed customer payments using storage-management software.
- Provided customer service and resolved tenant questions and concerns.
- Assisted with new employee training and software instruction.
- Managed budget truck rentals, coordinating schedules and maintaining rental records.
EQUITY PARTNER
Melrose Vintage Market
Phoenix, AZ
10.2023 - Current
- Supported market operations, vendor coordination, setup, customer assistance, and end-of-day breakdown.
- Assisted vendors with load-in, booth locations, setup questions, and event-day needs.
- Provided ongoing support to vendors and visitors and helped resolve issues throughout market days.
LOGISTICS AND FULL-SERVICE SHOPPER
Instacart
San Francisco, CA
06.2015 - Current
- Fulfilled grocery orders and provided customer service while maintaining accurate and timely deliveries.
- Supervised and trained a team of 20+ shoppers.
- Managed an Instacart storage unit and distributed supplies to Bay Area store locations.
- Delivered supplies and promotional materials and maintained relationships with store managers.
CUSTODIAL TRAINEE
City and County of San Francisco, San Francisco International Airport
San Francisco, CA
08.2014 - 02.2015
- Completed a competitive custodial services internship, providing cleaning, maintenance, and customer service at SFO.
- Operated scrubbers, buffers, waxers, and related equipment safely and effectively.
CREW LEADER / TOOL ROOM SPECIALIST / CORPS MEMBER
San Francisco Conservation Corps
San Francisco, CA
02.2013 - 07.2014
- Led staff on large projects and acted as a liaison between staff and management.
- Performed landscaping maintenance and maintained, repaired, and sharpened tools.
Education
HIGH SCHOOL DIPLOMA -
John Muir Charter High School
Skills
- Storage Facility Operations
- SiteLink
- SugarCRM
- U-Haul Rentals
- Facility Inspections
- Facility Maintenance
- Transaction processing
- Deposit Handling
- Record-Keeping
- Logistics Coordination
- Customer Service
- Sales & Customer Follow-Up
- Conflict Resolution
- Safety Compliance
- Time Management
- Leadership
- Problem-Solving
- Domico Self Storage Software
- Storage Commander
- Google Suite
Personal Information
Title: Storage Facility & Operations Professional
LANGUAGES
English, Spanish
Timeline
RELIEF MANAGER
Security Public Storage
06.2026 - Current
EQUITY PARTNER
Melrose Vintage Market
10.2023 - Current
OFFICE MANAGER / MAINTENANCE
Army Street Mini Storage
03.2019 - 10.2023
LOGISTICS AND FULL-SERVICE SHOPPER
Instacart
06.2015 - Current
CUSTODIAL TRAINEE
City and County of San Francisco, San Francisco International Airport
08.2014 - 02.2015
CREW LEADER / TOOL ROOM SPECIALIST / CORPS MEMBER
San Francisco Conservation Corps
02.2013 - 07.2014
HIGH SCHOOL DIPLOMA -
John Muir Charter High School