Micah Mason
Pensacola,FL
Summary
Dynamic and results-driven professional with extensive experience at Starbucks Coffee Company, excelling in exceptional customer service and team leadership. Proven ability to enhance customer satisfaction through personalized beverage crafting and effective problem-solving. Skilled in espresso machine operation and maintaining cleanliness, fostering a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Pensacola, FL
01.2026 - Current
- Crafted and delivered premium beverages adhering to standardized recipes.
- Maintained cleanliness of work areas, ensuring compliance with health and safety regulations.
- Engaged customers with friendly service, enhancing overall experience and satisfaction.
- Operated coffee brewing equipment efficiently to deliver consistent beverage quality.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Collaborated with team members to ensure seamless workflow during peak hours.
- Adapted quickly to changing customer demands and menu items throughout shifts.
- Participated in training sessions to develop product knowledge and improve service skills.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Shift Lead
Wild Honey Frozen Yogurt
Pensacola, FL
10.2023 - 01.2026
- Supervised daily operations, ensuring efficient service and high-quality product delivery.
- Trained and mentored team members on company policies and customer service standards.
- Managed inventory levels, conducting regular stock checks to minimize waste and ensure availability.
- Developed schedules to optimize staff coverage during peak hours, enhancing workflow efficiency.
- Resolved customer complaints effectively, maintaining a positive store environment and enhancing satisfaction.
- Conducted regular quality assurance checks, ensuring compliance with health and safety regulations.
- Collaborated with management to streamline processes, improving operational efficiency across shifts.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma - Robotics
Classical Conversations
Pace, FL05.2019
Skills
- Team player
- Attention to detail
- Friendly and outgoing
- Time management
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Cash register operation
- Order taking
- Decision-making
- Espresso machine operation
- Safe food handling
Accomplishments
A Mechanic’s class at the HSU in Fort Walton Beach
An IT class at the HSU in Fort Walton Beach
Timeline
Barista
STARBUCKS COFFEE COMPANY
01.2026 - Current
Shift Lead
Wild Honey Frozen Yogurt
10.2023 - 01.2026
High School Diploma - Robotics
Classical Conversations