Micah McDowell
Corryton,TN
Summary
Dedicated Eligibility Counselor with expertise in SNAP and Families First programs. Interprets and applies complex regulations and policies to ensure confidentiality and compliance. Informs individuals of eligibility requirements to facilitate access to essential services and benefits, while cultivating strong relationships based on trust and respect.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Eligibility Counselor
Department of Human Services
Knoxville, Tennessee
06.2022 - Current
- Evaluated client eligibility for SNAP and Families First benefits for SNAP and Families First
- Ensured compliance with state and federal regulations by processing applications and documentation accurately.
- Guided clients on program benefits and application procedures to enhance understanding and facilitate access.
- Processed applications within established time frames while ensuring quality standards were met.
- Provided resources and referrals to assist clients in obtaining needed services.
- Collaborated with eligibility counselors, field supervisors, eligibility assistants and to resolve customer issues and improve service delivery
- Participated in training sessions to stay updated on policy changes and best practices.
- Trained new employees on proper procedures for conducting eligibility interviews.
- Clarified application denials and recommended actionable steps to help clients address issues.
- Assisted and advised on various questions from eligibility counselors regarding policy and running cases
- Operate computer systems for data entry and processing tasks.
- Navigate and utilize various systems to ensure case and budget accuracy
Security Dispatcher
East Tennessee Children's Hospital
Knoxville, Tennessee
07.2021 - 11.2025
- Ensured compliance with safety protocols
- Managed communication between security officers and hospital staff
- Report and prioritized dispatch requests based on urgency and availability.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Document movement and actions of all security officers
Education
Master of Social Work - Social Work
University of Tennessee
Knoxville, TN 08.2019 - 05.2021
Bachelor of Arts - Applied Psychology
Tusculum University
Greeneville, TN 08.2015 - 05.2019
Skills
- Eligibility assessment
- Case documentation
- Policy interpretation
- Client interviewing
- Employee training
- Time management
- Problem solving
- Customer service
Timeline
Eligibility Counselor
Department of Human Services
06.2022 - Current
Security Dispatcher
East Tennessee Children's Hospital
07.2021 - 11.2025
Master of Social Work - Social Work
University of Tennessee
08.2019 - 05.2021
Bachelor of Arts - Applied Psychology
Tusculum University
08.2015 - 05.2019