Micah Orbigoso
Chicago,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Strobel Dentistry
04.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service Representative
PLS Loan Store
10.2018 - 03.2021
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Made outbound calls to obtain account information
- Assessed customer needs and upsold products and services to maximize sales
Cashier Team Lead
Seafood City
08.2017 - 03.2018
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Scanned, priced and bagged customer groceries quickly to keep lines moving
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
Restaurant Waitress
Bacolod Chicken Haus
12.2015 - 08.2017
- Greeted customers, answered questions and recommended specials and desserts to increase profits
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Calculated charges, issued table checks and collected payments from customers
Education
Some College (No Degree) - Medical Assistant
Lincoln College of Technology
Melrose Park, IL08.2022
High School Diploma -
Lakeview High School
Chicago, IL06.2017
Skills
- Report creation
- Report generation
- Credit card payment processing
- Project management abilities
- High-energy attitude
- In-store support
- Inbound and Outbound Calling
- Store maintenance
- Problem-solving abilities
- Customer relations
- Office equipment proficiency
- Retail sales customer service
- Call Center Operations
Languages
tagalog
Native or Bilingual
Timeline
Dental Assistant
Strobel Dentistry
04.2022 - Current
Customer Service Representative
PLS Loan Store
10.2018 - 03.2021
Cashier Team Lead
Seafood City
08.2017 - 03.2018
Restaurant Waitress
Bacolod Chicken Haus
12.2015 - 08.2017
High School Diploma -
Lakeview High School
Some College (No Degree) - Medical Assistant
Lincoln College of Technology
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