Micah Ramer
Technician
Sherwood,OREGON
Summary
Hardworking Technician with 13 years of experience. Positive, enthusiastic, upbeat individual. Excellent customer service. Highly motivated to go beyond job requirements. Meets team and business objectives.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Owner/Operator
RamRunners Inc.
Sherwood, OR
11.2020 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed safety and emissions inspections.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Examined new and replacement parts to uncover defects.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
Manager
Gundies Auto Recycling
Bellingham, WA
08.2016 - 12.2019
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Prepared annual budgets with controls to prevent overages.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored expenditures to mitigate risk of overages.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Recruited and hired top performers to add talent and value to department.
- Cross-trained existing employees to maximize team agility and performance.
Lube Service Technician
Multiple
Portland, OR
10.2009 - 06.2016
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Dismounted and mounted tires to perform air checks, and rotations.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Greeted customers and answered questions about oil changes and other services.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Checked fluids, tires, brakes and other systems as part of 21-point inspection.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Removed trip hazards and other obstacles to maintain safe vehicle service work environment.
- Worked alone or in team-based systems to complete up to 87 oil changes each day.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Suggested additional services to customers in order to meet upsell goals.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Kept shop areas neat, clean and free of safety hazards.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Conducted vehicle inspections and recorded results in database to comply with Oregon vehicle inspection requirements.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Computed and recorded totals and transactions using Software and Software.
- Cleaned automotive service bays and removed debris and Type to promote organized work environment.
Torpedoman's Mate Second Class
US Navy
Bangor, Washington
10.2004 - 07.2009
- Performed preventive and corrective maintenance on the forward & mid strategic weapons systems.
- Inspected, repaired and replaced system components.
- Planned and prioritized service actions with applicable USN PUBs.
- Removed, lubricated and adjusted mechanical an hydraulic portions fo the strategic weapons systems.
- Read and interpreted technical documentation.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Safely operated heavy machinery such as pumps, fans and gear reducers without incident.
- Closely monitored equipment to detect and report malfunctions and prevent accidents.
Education
High School Diploma -
Sherwood High School
Sherwood, OR 08.2000 - 06.2004
Skills
System repairs
Inspecting vehicles
Managing parts
Replacing parts
Scheduled services
Installing equipment
Service Scheduling
Troubleshooting skills
Changing tires
Inventory organizing
Preventive Maintenance
Overseeing garage operations
Safety awareness
Customer Relations
Electrical repair procedures
Ordering supplies
Operating air compressors
Diagnostic skills
Inventory auditing
Supply ordering
Chemical disposal
Hand and power tools
Timeline
Owner/Operator
RamRunners Inc.
11.2020 - Current
Manager
Gundies Auto Recycling
08.2016 - 12.2019
Lube Service Technician
Multiple
10.2009 - 06.2016
Torpedoman's Mate Second Class
US Navy
10.2004 - 07.2009
High School Diploma -
Sherwood High School
08.2000 - 06.2004