Micah Rasmussen
Fargo
Summary
United States Marine Corps Veteran seeking a career in Cyber Security with many years of experience across varied skillsets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Computer-Aided Drafter
Self-employeed
09.2024 - Current
- Utilizing computers to aid in the creation, modification, analysis, or optimization of a design to bring products or prototypes into production. Then slicing the draft and 3D printing products for customers across many industries.
- Analyzed component and system details to resolve design problems.
- Organized web-based storage sites and collaboration project sites using ProjectWise or cloud storage to share drawings with project and subcontractors.
- Collaborated with engineering and architecture staff to determine safe, sturdy construction methods.
- Supported project team in design process to update details of each project.
Customer Experience Agent
Midco
10.2023 - 09.2024
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
Assent Protection - Seasonal
Target Corporation
09.2021 - 12.2021
- The primary responsibility is to prevent financial loss caused by theft and fraud as well as to support safety and environmental program compliance in the store.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Loss Prevention Officer
JCPenney
08.2017 - 03.2020
- Responsibilities are to manage the installation of surveillance devices, monitor the daily store operations, and track business and financial transactions from the database. Loss prevention specialists also coordinate with law enforcement personnel for the investigation of theft cases and other related retail complications.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, de-escalating when possible, and directing shoppers to safety.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Guest Service and Engagement Team Lead
Target Corporation
01.2015 - 08.2017
- Guest Servers Team Leads advocate for the guest experience and welcome, thank, and exceed guest service expectations by focusing on their interactions and recovery. They also advocate for both physical and digital services and solutions. They are knowledgeable about the capabilities and features that drive adaptation, usage, and ultimately guest loyalty. They are empowered to make shopping effortless and seamless for guests at the check lanes, guest services kiosk, gift registry, and pick-up/drive-up service.
- Summarized complicated topics into simple formats for better understanding.
- Developed and implemented dynamic communication strategies.
- Created and maintained physical and electronic personnel records.
- Built and maintained relationships with community organizations.
Dispatcher/Customer Service Representative
Northwest Sea Planes
04.2015 - 11.2015
- The purpose of a Dispatcher and Customer Service representative is to plan and monitor the progress of an aircraft journey utilizing GPS tracking and Weather monitoring software. They then advise the flight crew of any circumstances that might affect flight safety. During all phases of the flight, the dispatcher is required to monitor and advise the flight crew and Customs Agents of any changes affecting the safety of the flight and arrival times. They also assist customers with tickets, and reservations and then communicate passenger and crew passport information with the United States Customs and Border Protection and Canada Border Service Agency. Secondary responsibilities are to lead ramp agents on daily operations in the terminal that support cleanliness and organized operations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of seven fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
Merchandising and Inventory Team Lead
PetSmart
08.2013 - 04.2015
- Merchandising & Inventory: Merchandising & Inventory Leaders are integral in helping customers find exactly what they need, right when they need it. Areas of accountability include leading the execution of planograms, organizing promotional and sale price changes, and overseeing the fulfillment of In-Store pickup orders.
- Associate Leadership: Leads a team of Stocking Associates to maintain a fully stocked and clean environment for pets and customers. The leader also provides them with guidance and development to grow their careers.
- Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all leaders. From ensuring the associates have extensive knowledge of pet solutions to building connections with pet parents, the leaders ensure a safe and fun environment in stores.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Trained team members on new hotel services and products to support promotional efforts.
- Interceded between employees during arguments and diffused tense situations.
Air Traffic Controller - Sergeant of Marines
United States Marine Corps
08.2008 - 08.2013
- Marine Air Traffic Controller (MOS 7257) assists in the control of air traffic and vehicles within designated areas. Air Traffic Controllers are the individuals responsible for ensuring that all landing, takeoff, and traffic movement within an airport are performed safely and smoothly. Air Traffic Controllers routinely perform various duties and tasks related to the control of air traffic and vehicles within the designated areas aboard an established airport control zone, expeditionary airfield, or remote area landing site. These duties are performed within control towers, radar facilities, and expeditionary air traffic control equipment. The Military Airspace Management, MAJIC, Terminal Instrument Procedures (TERPS), MAWTS-1 Marine ATC Mobile Team (MMT) Leader Instructor and Weapons and Tactics Instructor (WTI), Combat Survey and Assault Zone Assessment Course, JAOC2C, and other courses listed in the ATC Training and Readiness Manual are available to 7257's for skill enhancement training.
- Controlled arrivals and departures and transitioned aircraft across the airfield and flight line.
- Oversaw numerous emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
- Utilized communications systems to direct the movement of pilots and ground personnel.
- Researched continually to stay up to date on new FAA rules and policies.
Education
Bachelors of Science - Digital Filmmaking and Production
LA Film School
Los Angeles, California03.2022
Bachelors of Science - Criminal Justice
Metropolitan State University Denver
Denver, Colorado05.2021
Military Professional Certification - Marine Air Traffic Control and Landing Systems
Naval Air Technical Training Center
Pensacola, FL07.2009
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Attention to Detail
- Organizational Skills
- Task Oriented
- Leadership
- Communication
- Teamwork
- Creativity
- Project Management
Certification
- FAA Form 7220-1 Credential Card, Federal Aviation Administration, 12/01/09
- Microsoft SharePoint Server Deployment - Level 1 - 3, Microsoft, 05/01/12
Timeline
Computer-Aided Drafter
Self-employeed
09.2024 - Current
Customer Experience Agent
Midco
10.2023 - 09.2024
Assent Protection - Seasonal
Target Corporation
09.2021 - 12.2021
Loss Prevention Officer
JCPenney
08.2017 - 03.2020
Dispatcher/Customer Service Representative
Northwest Sea Planes
04.2015 - 11.2015
Guest Service and Engagement Team Lead
Target Corporation
01.2015 - 08.2017
Merchandising and Inventory Team Lead
PetSmart
08.2013 - 04.2015
Air Traffic Controller - Sergeant of Marines
United States Marine Corps
08.2008 - 08.2013
Bachelors of Science - Criminal Justice
Metropolitan State University Denver
Military Professional Certification - Marine Air Traffic Control and Landing Systems
Naval Air Technical Training Center
Bachelors of Science - Digital Filmmaking and Production
LA Film School
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