Micah Roland
Johnson City,TN
Summary
Robust experience in creating games while working both in a team and individually. Achieves intended concepts according to project requirements by utilizing diverse technology resources. Poised and committed in listening carefully to critiques and requests, incorporating feedback and boosting project outcomes to surpass expectations.
Overview
5
5
years of professional experience
Work History
Arcade Attendant
FACE Entertainment
06.2023 - 08.2023
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
Customer Service Representative
LazerPort Fun Center
05.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Supplied guests with food on request in a timely manner.
Server
Aubrey's In Sevierville
06.2021 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Cashier
Smoky Mountain Farmers Co-op
06.2020 - 08.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained and organized products in store.
- Maintained vegetation in order to prolong life span.
Customer Service Representative
Dollywood's Splash Country
07.2018 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Worked effectively in food lines in order to customize food and deliver orders to customers in a timely way.
Education
Bachelor of Science - Game Design
East Tennessee State University
Johnson City, TN12.2024
High School Diploma -
Sevier County High School
Sevierville, TN05.2021
Skills
- Effective Communication
- Customer Service Expertise
- Sales Expertise
- ABC Standards
- Call Management
- Photo Editing
- Strong Compositional Skills
- Visual Design
- Digital Design
- Video Editing
- Digital Photography
- Video Gaming Art
- Programming Languages
- Time Management
- Glitch and Bug Resolution
- Games Development
- Coding Skills
- Teamwork and Collaboration
- Model Building
- Microsoft Word
- Knowledgeable in [Adobe Illustrator]
- Knowledgeable in [Adobe Photoshop]
- Knowledgeable in [Houdini]
- Knowledgeable in [Adobe After Effects]
- Knowledgeable in [Adobe Premiere]
- Knowledgeable in [Maya]
- Knowledgeable in [Unreal Engine]
Timeline
Arcade Attendant
FACE Entertainment
06.2023 - 08.2023
Customer Service Representative
LazerPort Fun Center
05.2022 - 08.2022
Server
Aubrey's In Sevierville
06.2021 - 08.2021
Customer Service Cashier
Smoky Mountain Farmers Co-op
06.2020 - 08.2020
Customer Service Representative
Dollywood's Splash Country
07.2018 - 08.2018
Bachelor of Science - Game Design
East Tennessee State University
High School Diploma -
Sevier County High School