Micah Utter
Newport
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
RSS (supervisor) Parts Specialist
O'Reilly Auto Parts
Deer Park
10.2024 - Current
- Supervised daily operations to ensure efficient workflow and team performance.
- Trained and mentored new employees on product knowledge and customer service.
- Managed inventory levels and restocked shelves to maintain product availability.
- Day to Day Customer Service with getting the correct parts and very knowledgeable in parts and Automotive
- Assisted customers with inquiries and provided solutions for automotive needs.
- Implemented safety protocols to promote a secure working environment.
- Conducted regular assessments of staff performance and provided feedback.
- Ensured compliance with company policies and procedures in all operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Tracked progress on projects and provided timely feedback to staff members.
Office Manager
Outlaw Customs Automotive
Newport
01.2021 - Current
- Coordinated daily operations and scheduling for automotive service team.
- Managed inventory, ensuring availability of parts and supplies for custom jobs.
- Oversaw customer service interactions, resolving inquiries and concerns effectively.
- Maintained accurate records of financial transactions and vendor communications.
- Developed relationships with suppliers to negotiate favorable terms and pricing.
- Implemented safety protocols to ensure compliance in the automotive workshop environment.
Education
Boulder Creek HS
Anthem , AzSome College (No Degree) - Nursing
UEI College
Glendale, AzSkills
- Inventory management
- Customer service
- Team supervision
- Staff training
- Safety compliance
- Customer relationship management
- Parts ordering
- Automotive diagnostics
- Problem solving
- Effective communication
- Time management
- Adaptability to change
- Decision making
- Conflict resolution
- Attention to detail
- [Software] experience
- Financial management
- Staff management
- Operations management
- Priority management
- Workflow management
Accomplishments
- CPP ( certified Parts professional)
Timeline
RSS (supervisor) Parts Specialist
O'Reilly Auto Parts
10.2024 - Current
Office Manager
Outlaw Customs Automotive
01.2021 - Current
Boulder Creek HS
Some College (No Degree) - Nursing
UEI College