Michael Sidler
Victorville,CA
Summary
Dynamic Service Manager with a proven track record at FMI Equipment, skilled in conflict resolution and team leadership. Enhanced customer satisfaction through effective problem-solving and operational efficiency, resulting in increased repeat business. Committed to fostering a safe work environment while driving team performance and achieving business goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Manager
FMI Equipment
Fontana, CA
08.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Assistant Service Manager
Travel Centers of America
Ontario, CA
02.2024 - 07.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Monitored budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
Service Manager
Transwest Mobile Truck Repair
Fontana, CA
10.2023 - 02.2024
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Manager of Service
Pepboys Parts And Auto
Monrovia, CA
01.2001 - 09.2023
- Ensured compliance with industry standards and regulations, mitigating potential risks faced by the organization.
- Championed innovative solutions to address customer needs, leading to increased product offerings and revenue streams.
- Reduced employee turnover rate by developing comprehensive training programs for new hires and ongoing professional development opportunities.
- Conducted thorough assessments of service processes to identify areas for improvement and implement necessary changes.
- Fostered a collaborative work environment, encouraging open communication and teamwork among staff members.
FT Service Advisor / MIT
Montgomery Wards
Rosemead, CA
07.1999 - 01.2001
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Assistant Manager / MIT
Kragen Auto Parts
Alhambra, CA
12.1998 - 07.1999
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Store Manager / District Trainer
Chief Auto Parts
Santa Fe Springs, CA
09.1994 - 12.1998
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Performed as district trainer on products and vehicle systems. Resulting in increased sales , reduction in returns and increased customer confidence.
Education
High School Diploma -
Montebello HS CIS
Montebello, CA05-1993
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Employee training and development
- Customer service management
- Conflict resolution
- Goal oriented
- Team collaboration and leadership
- Quality assurance
- KPI monitoring
- Workplace safety
- Documentation and reporting
- Operational efficiency
- Work Planning and Prioritization
Certification
ASE P2
ASE C1
609 Certificate
Timeline
Service Manager
FMI Equipment
08.2024 - Current
Assistant Service Manager
Travel Centers of America
02.2024 - 07.2024
Service Manager
Transwest Mobile Truck Repair
10.2023 - 02.2024
Manager of Service
Pepboys Parts And Auto
01.2001 - 09.2023
FT Service Advisor / MIT
Montgomery Wards
07.1999 - 01.2001
Assistant Manager / MIT
Kragen Auto Parts
12.1998 - 07.1999
Store Manager / District Trainer
Chief Auto Parts
09.1994 - 12.1998
High School Diploma -
Montebello HS CIS