Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micah Kaimana Pacatang

American Fork,UT

Summary

Passionate licensed massage therapist and Native Hawaiian healthcare practitioner with 11 years of expertise in the tourism, health and wellness industries. Devoted to aiding in the success of team members and dedicated in exceeding company goals as well as customer satisfaction.

Overview

11
11
years of professional experience

Work History

Licensed Massage Therapist, Lomilomi Facilitator

Sensei Lana'i (Sensei Wellness Inc.)
02.2021 - Current

Licensed Massage Therapist

Spa U’ilani
03.2020 - 02.2021

Licensed Massage Therapist

Four Seasons Oahu
06.2019 - 09.2020

Licensed Massage Therapist

Aulani, A Disney Resort & Spa
06.2012 - 06.2021

Host, 2012-2014

Concierge, 2014-2021

Licensed Massage Therapist, 2018-2021

Education

Bachelor of Science - Healthcare Professions

Wilmington University
New Castle, DE

Certificate of Completion - Massage Therapy

West Oahu Wellness And Massage Education Center
Waipahu, Hawai'i
2016

Associate of Arts - Biology

Honolulu Community College
Honolulu, HI
2012

High School Diploma - undefined

Waialua High & Intermediate School
Waialua, Hawai'i
2010

Skills

  • Administrative support - Assist director, management, and leadership teams with day-to-day spa operations
  • Team Supervision - Observed, trained, and managed several departments in luxury resort, day spa, and childcare environments
  • Guest services - Assisted guests with their needs, answered spa-specific and general resort inquiries, and often relayed and/or escorted them to their desired department
  • Reservations management - Reviewed schedules of 70 spa practitioners to accommodate 60-125 daily reservations Utilized multiple reservation systems to create reservations and cross-referencing all systems to catch discrepancies
  • Quality assurance - Created lasting relations between resort patrons and team members by initiating follow-ups Understanding guest concerns and creating solutions together
  • Private Branch Exchange (PBX) - Guided guests and multi-departments with PBX system Transferring calls in and out between resorts, states, and countries

Timeline

Licensed Massage Therapist, Lomilomi Facilitator

Sensei Lana'i (Sensei Wellness Inc.)
02.2021 - Current

Licensed Massage Therapist

Spa U’ilani
03.2020 - 02.2021

Licensed Massage Therapist

Four Seasons Oahu
06.2019 - 09.2020

Licensed Massage Therapist

Aulani, A Disney Resort & Spa
06.2012 - 06.2021

Bachelor of Science - Healthcare Professions

Wilmington University

Certificate of Completion - Massage Therapy

West Oahu Wellness And Massage Education Center

Associate of Arts - Biology

Honolulu Community College

High School Diploma - undefined

Waialua High & Intermediate School
Micah Kaimana Pacatang