Micah Kaimana Pacatang
American Fork,UT
Summary
Passionate licensed massage therapist and Native Hawaiian healthcare practitioner with 11 years of expertise in the tourism, health and wellness industries. Devoted to aiding in the success of team members and dedicated in exceeding company goals as well as customer satisfaction.
Overview
11
11
years of professional experience
Work History
Licensed Massage Therapist, Lomilomi Facilitator
Sensei Lana'i (Sensei Wellness Inc.)
02.2021 - Current
Licensed Massage Therapist
Spa U’ilani
03.2020 - 02.2021
Licensed Massage Therapist
Four Seasons Oahu
06.2019 - 09.2020
Licensed Massage Therapist
Aulani, A Disney Resort & Spa
06.2012 - 06.2021
Host, 2012-2014
Concierge, 2014-2021
Licensed Massage Therapist, 2018-2021
Education
Bachelor of Science - Healthcare Professions
Wilmington University
New Castle, DECertificate of Completion - Massage Therapy
West Oahu Wellness And Massage Education Center
Waipahu, Hawai'i2016
Associate of Arts - Biology
Honolulu Community College
Honolulu, HI2012
High School Diploma - undefined
Waialua High & Intermediate School
Waialua, Hawai'i2010
Skills
- Administrative support - Assist director, management, and leadership teams with day-to-day spa operations
- Team Supervision - Observed, trained, and managed several departments in luxury resort, day spa, and childcare environments
- Guest services - Assisted guests with their needs, answered spa-specific and general resort inquiries, and often relayed and/or escorted them to their desired department
- Reservations management - Reviewed schedules of 70 spa practitioners to accommodate 60-125 daily reservations Utilized multiple reservation systems to create reservations and cross-referencing all systems to catch discrepancies
- Quality assurance - Created lasting relations between resort patrons and team members by initiating follow-ups Understanding guest concerns and creating solutions together
- Private Branch Exchange (PBX) - Guided guests and multi-departments with PBX system Transferring calls in and out between resorts, states, and countries
Timeline
Licensed Massage Therapist, Lomilomi Facilitator
Sensei Lana'i (Sensei Wellness Inc.)
02.2021 - Current
Licensed Massage Therapist
Spa U’ilani
03.2020 - 02.2021
Licensed Massage Therapist
Four Seasons Oahu
06.2019 - 09.2020
Licensed Massage Therapist
Aulani, A Disney Resort & Spa
06.2012 - 06.2021
Bachelor of Science - Healthcare Professions
Wilmington University
Certificate of Completion - Massage Therapy
West Oahu Wellness And Massage Education Center
Associate of Arts - Biology
Honolulu Community College
High School Diploma - undefined
Waialua High & Intermediate School
Similar Profiles
Christian BoullonChristian Boullon
Chief People Officer at Sensei Ag Holdings, Inc.Chief People Officer at Sensei Ag Holdings, Inc.
Anjana Sasidharan PillaiAnjana Sasidharan Pillai
Clinical Support Nurse at Health Sensei Services IncorporatedClinical Support Nurse at Health Sensei Services Incorporated
Thai YangThai Yang
Manager of Information Technology at Sensei Porcupine CreekManager of Information Technology at Sensei Porcupine Creek