Micaiah Pratt
Planet Fitness
Miramar,FL
2
Languages
5
years of professional experience
Experienced in working along veterinary professionals and in administering vaccines as well as monitoring anesthesia during surgeries. Understands proper sterilization techniques and dosages. Efficient in scheduling and organizing appointments, securly handling consumer infomation, handling POS systems, all while also achieving high sales conversion rates in retail. Proven ability to provide exceptional customer service, train new staff, and handle diverse tasks efficiently. Exceptional customer service representative that goes above and beyond, not just striving to meet the mark. Proffecient and tech savy multitasker that can balance books/inventory accurately as well as manage a computerized system.
Work History
Customer service Clerk
1 Year 1 Month- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Utilized active listening to identify and address customer needs and preferences.
- Greeted customers warmly and addressed inquiries or concerns to ensure a positive experience.
- Developed and implemented strategies that enhanced customer experience and generated positive feedback.
- Maintained a clean and organized work environment, adhering to safety standards and regulations.
Vet assistant
1 Year 6 Months- Updated pet owners on animals' conditions and treatment plans, fostering strong relationships and trust.
- Communicated effectively with pet owners to provide updates on their animals' conditions and treatment plans.
- Educated clients on pet care, nutrition, and preventive health measures to promote overall well-being.
- Recorded treatments and procedures on animals for accurate future reference, ensuring continuity of care.
Cashier/ accounting assistant
1 Year 6 Months- Balanced cash drawer consistently, promptly reconciling discrepancies to ensure accurate financial records.
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly.
- Trained new cashiers on transaction handling and customer issue resolution, enhancing team competency and service quality.
- Utilized point-of-sale system to efficiently process discounts, coupons, gift cards, and loyalty rewards, improving customer satisfaction.
- Utilized point-of-sale systems to track inventory levels and assist in stock replenishment.
Front Desk Receptionist
10 Months- Processed membership applications and payments accurately, ensuring compliance with company policies.
- Guided well-informed tours to produce at least a 90% success rate for membership initiation.
- Managed tidiness and organization of front desk area, gym floor, spa, and locker rooms, enhancing operational efficiency.
- Implemented consistent equipment checks to ensure proper maintenance and cleanliness.
- Managed high-volume phone calls, resolved conflicts and billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
High School Diploma
Associate's Degree - Biology
Skills
Adaptability
Stress Management
Attention to Detail
Problem Solving
Team Collaboration
Inventory Management
Communication
Customer Service
Data entry
Accomplishments
- National honor society
- Volunteered in international outreach programs
- Participated in several fundraisers for underprivileged women and youth
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Receptionist
Planet Fitness
10.2025 - CurrentRead More
Cashier/ accounting assistant
Produce junction
03.2024 - 09.2025Read More
Vet assistant
Pets 2000
07.2022 - 01.2024Read More
Customer service Clerk
Publix Supermarkets
05.2021 - 06.2022Read More
Ronald W Reagan Doral SHS
High School Diploma
Read More
Miami Dade College
Associate's Degree from Biology
Read More