Micaila Dice
Edmond,OK
Summary
Detail-oriented and quality focused professional with more than 4 years of experience in project management. Partners and effectively communicates with internal and external teams to align objectives and exceed expectations.
Overview
10
10
years of professional experience
Work History
Implementation Manager
Paycom
Oklahoma City, OK
02.2022 - Current
- Proactively manage a team of 8 specialists in the implementation process end-to-end to achieve customers' target timelines and goals
- Performs analyses and prepares daily reports
- Prepare timelines to ensure all project requirements are captured
- Ensuring each client understands funding requirements and outcomes of lack of funding their payrolls
- Facilitate the planning, tracking, and reporting of new improvement processes and implement solutions
Senior Implementation Specialist
Paycom
Oklahoma City, OK
10.2019 - 02.2022
- Trained and assisted customers with data migration, implementing new software, and tracked funding statuses
- Built partnerships and coordinated with internal departments to ensure accurate account setup and timely client launch dates
- Developed project plans to facilitate account implementation and quickly identified and resolved issues with customers
- Gathered banking transactions via statements, reconciled balances, and recorded general ledger activity along with implementing an accrual tracking system
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments
Financial Services Assistant
Waddell and Reed Financial, Inc
Edmond, OK
01.2019 - 10.2019
- Proactively contacted clients and performed database entry updates to keep information current.
- Greeted customers, answered account questions and resolved complaints.
- Provided financial reporting, forecasting and modeling to support management decision-making.
Business Development Coordinator
Jackie Cooper BMW
Edmond, OK
05.2018 - 12.2018
- Produced internal reports to assist managers in identifying areas of success and forecasting areas for growth.
- Conducted follow-up phone calls to prospective clients to assist sales team with meeting deadlines and exceeding goals.
Shift Leader
Coolgreens
Edmond, OK
08.2014 - 05.2018
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Bachelor of Science - Finance
University of Central Oklahoma
Edmond, OK05.2019
Associate of Science - Business Administration
Cuesta College
San Luis Obispo, CA05.2017
Skills
- Strategic Planning
- Project Management Control
- Customer Service
- Quality Management
- Relationship Building
- Effective Communication
- Supervision & Leadership
- Payroll & HCM
- Fast-Paced Multitasking
- Microsoft Office & Google Suite
Timeline
Implementation Manager
Paycom
02.2022 - Current
Senior Implementation Specialist
Paycom
10.2019 - 02.2022
Financial Services Assistant
Waddell and Reed Financial, Inc
01.2019 - 10.2019
Business Development Coordinator
Jackie Cooper BMW
05.2018 - 12.2018
Shift Leader
Coolgreens
08.2014 - 05.2018
Bachelor of Science - Finance
University of Central Oklahoma
Associate of Science - Business Administration
Cuesta College
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