Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Micayla Heard

Auburn,AL

Summary

Highly motivated and results-oriented professional with a strong background in customer service, instructional support, and financial services. Proven track record of effectively supervising teams, providing exceptional service, and analyzing data. Skilled in problem-solving, communication, and building strong relationships. Committed to delivering top-notch performance and exceeding expectations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Instructional Aide

Creekside Elementary School
07.2023 - Current
  • Provided support during classes, group lessons, and classroom activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Provided support to help students with special needs learn and grow.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Personal Banker

Wells Fargo Bank
01.2022 - 01.2023
  • Engaging with customers while building rapport, maintaining transparency, and promoting a healthy finance environment
  • Managing customer base needs such as small business loans, credit card applications, mortgages, and opening new accounts
  • Trusted with handling cash, personal checks, and different transactions of currency
  • Keep open line of communication with local and corporate staff while helping customers problem solve.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Customer Service Representative Supervisor

United States Air Force
06.2020 - 01.2022
  • Carefully processed critical and sensitive information
  • Prepared, completed, and processed customer account forms and database changes
  • Proficiently handled incoming and outgoing calls while providing consistent professionalism.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.

Security Forces Supervisor

United States Air Force
02.2018 - 06.2020
  • Lead division investigations that focused on evidence tagging, structured interrogation, and administrative accounting/strategies
  • Provided security for the Air Force Base by conducting traffic stops and ticketing, securing base perimeters that required intense discipline
  • Served on boards and planning groups involving discussing paths to increase and conceptualize new security protocols.
  • Delivered training sessions to educate personnel on security policies and procedures.

Reports & Analysis Technician

United States Air Force
04.2016 - 02.2018
  • Created accurate and detailed reports on accidents/incidents on the base and input them into a system database
  • Collaborated with team members to determine methods of automating reports
  • Recommended strategies to shorten processing time for reports to be generated and transferred to responsible party.
  • Maintained compliance with regulatory standards and safety requirements.

Education

Bachelor of Science - Counseling

Faulkner University
Montgomery, AL
05.2024

Associate of Applied Science - Criminal Justice

Air Force Community College
Montgomery, AL
05.2019

Skills

  • Cybersecurity Training
  • Field Sobriety Training
  • Weapons Training
  • Law Enforcement Training
  • Investigation Training
  • Customer Service
  • Computer Networking
  • System Administration
  • Financial Services
  • Microsoft Office ( Word, Excel, Powerpoint, Spreadsheet)
  • Hardware troubleshooting
  • Network troubleshooting
  • Classroom Management
  • Team Coaching
  • Data Entry
  • Performance Evaluations

Certification

  • NMLS
  • NCIC Certification
  • Military Security Clearance
  • Teacher Certification

Timeline

Instructional Aide

Creekside Elementary School
07.2023 - Current

Personal Banker

Wells Fargo Bank
01.2022 - 01.2023

Customer Service Representative Supervisor

United States Air Force
06.2020 - 01.2022

Security Forces Supervisor

United States Air Force
02.2018 - 06.2020

Reports & Analysis Technician

United States Air Force
04.2016 - 02.2018

Bachelor of Science - Counseling

Faulkner University

Associate of Applied Science - Criminal Justice

Air Force Community College

Similar Profiles

CREATE PROFILE
Micayla Heard