Micco Hayes
Lenexa,KS
Summary
At Taco Bell, I excelled as a Customer Service Champion, leveraging my adept problem-solving and active listening skills to enhance customer satisfaction significantly. My expertise in live chat support and deep product knowledge drove revenue growth through strategic upselling, while my commitment to quality control and complaint resolution fortified brand reputation and customer loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Champion
Taco Bell
07.2023 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong relationships with customers, fostering trust and improving brand reputation.
- Identified opportunities for upselling or cross-selling products, increasing revenue without compromising customer relationships.
- Collaborated with cross-functional teams to address complex customer issues effectively and efficiently.
- Maintained thorough knowledge of industry trends and competitor offerings to better serve customers'' unique needs.
- Implemented feedback from customers to enhance product offerings and improve overall satisfaction.
- Handled multiple communication channels simultaneously while maintaining a high level of professionalism throughout each interaction.
- Provided expert advice on product selections, leading customers towards informed purchasing decisions.
- Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.
Education
Shawnee Mission West
Overland Park, KSSkills
- Assertiveness
- Live chat support
- Email management
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Product knowledge
- Team development
- Quality control
- Complaint resolution
- Payment processing
- De-escalation techniques
Timeline
Customer Service Champion
Taco Bell
07.2023 - 08.2024
Shawnee Mission West
Similar Profiles
Calixto AgustinCalixto Agustin
Restaurant General Manager at Taco Aloha Dab Taco BellRestaurant General Manager at Taco Aloha Dab Taco Bell
Samantha BateySamantha Batey
manager at Taco Bell/ Bell-comanager at Taco Bell/ Bell-co
Chikezie Ugo-IhejirikaChikezie Ugo-Ihejirika
Restaurant Team Member at Taco BellRestaurant Team Member at Taco Bell
Trinity DavisTrinity Davis
Cashier at Taco BellCashier at Taco Bell
Gracie BerginGracie Bergin
Crew Member at Raising Cane's RestaurantsCrew Member at Raising Cane's Restaurants