Summary
Overview
Work History
Education
Skills
Timeline
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Juan Pina

San Antonio

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged problem-solving and critical thinking skills at HEB Grocery Store to significantly improve team efficiency. My background spans customer service, driving, and culinary roles, where I consistently prioritized quality assurance and adaptability. This diverse experience ensures I meet employer needs with precision and creativity.

Offering solid foundation in logistics and eagerness to learn and grow in transportation sector. Brings strong understanding of safety protocols and vehicle operations. Ready to use and develop time management and problem-solving skills in patient escort role.

Patient Lunch Supervisor offering 20 years of experience overseeing 30 seniors during lunchtime in busy senior center lunchrooms. Monitors food preparation activities and circulates room to provide assistance. First aid and CPR certified.

Good-natured Resident Care Attendant passionate about providing quality daily living assistance to geriatric populations. Respectful, hardworking and highly-skilled. CPR certified and proficient in first aid with proven history of building exceptional rapport with residents and families.

Overview

19
19
years of professional experience

Work History

Customer Service Champion

HEB Grocery Store
07.2021 - 09.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of customer service.
  • Collaborated with cross-functional teams to address complex customer issues effectively and efficiently.
  • Contributed ideas during team meetings to optimize workflows and improve overall team efficiency in handling customer inquiries.

Baker

HEB Grocery Store
11.2018 - 07.2021
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Driver

LeFleur Transportation
06.2016 - 11.2018
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Executed efficient delivery schedules to uphold customer satisfaction.
  • Coordinated patient transportation between facilities when necessary, maintaining clear communication with receiving hospitals regarding patient status updates and estimated arrival times.
  • Streamlined patient transportation process, coordinating with medical staff to ensure timely appointments and procedures.
  • Ensured timely patient transportation between pre-operative areas and operating rooms, maintaining clear communication with all involved parties to avoid unnecessary delays.
  • Fostered a positive working relationship with other healthcare professionals through clear communication regarding patient transportation requirements.
  • Coordinated patient transportation arrangements for those requiring assistance, ensuring timely arrivals and departures from appointments.
  • Facilitated patient transportation to doctor appointments, ensuring punctuality and adherence to treatment plans.
  • Monitored and reported equipment maintenance needs promptly, ensuring the availability of well-functioning tools necessary for effective patient transportation services.
  • Attended ongoing training sessions to stay current on best practices for safe and efficient patient transportation.
  • Deescalated challenging situations using conflict resolution skills and therapeutic communication techniques, preserving a safe environment for patients and staff alike.

Special Needs Bus Driver

NISD
08.2010 - 05.2016
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Collaborated with school staff to develop individualized transportation plans for students with unique needs.
  • Tailored communication strategies to meet the diverse needs of special education students, building rapport and trust during daily interactions.
  • Complied with all state regulations regarding vehicle maintenance, licensing requirements, and inspection procedures to avoid fines or penalties.
  • Provided a positive atmosphere on the bus by fostering respectful relationships with students and encouraging appropriate behavior.
  • Contributed to a positive school culture by actively participating in meetings, trainings, and other staff events.
  • Enhanced passenger safety by conducting regular inspections of the bus''s equipment, such as wheelchair lifts or harnesses.
  • Completed required training and certifications in CPR, first aid, defensive driving, and other relevant courses to ensure optimal job performance.
  • Reduced incidents of property damage through vigilant monitoring of student activities while on the bus.
  • Communicated effectively with parents, teachers, and administrators regarding student transportation concerns and updates.
  • Assisted special needs students with boarding and disembarking the bus, ensuring their comfort and security.
  • Ensured student safety by adhering to strict driving protocols and maintaining a clean, hazard-free bus environment.
  • Managed challenging behaviors by implementing effective de-escalation techniques during transit.
  • Maintained accurate records of student pick-up and drop-off times for accountability purposes.
  • Adapted quickly to changes in weather conditions or road closures, finding alternate routes when necessary to maintain schedules.
  • Coordinated with dispatchers to report any delays or issues affecting transportation services during daily routes.
  • Improved on-time arrivals by efficiently planning routes and adjusting for traffic conditions.
  • Drove bus along assigned route, picking up students.
  • Supervised students during loading, unloading and on bus.
  • Identified and reported mechanical problems and safety hazards.
  • Enforced student behavior policies and responded to student emergencies.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Kept up to date on local, state and federal regulations related to school bus operations.
  • Assisted in loading and unloading students and belongings.

Chef

Casa Helotes Senior Center
01.2006 - 08.2010
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.
  • Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.
  • Evaluated food products to verify freshness and quality.
  • Assisted with menu development and planning.
  • Modified recipes to accommodate dietary restrictions and allergies.

Education

Basics -

John F Kennedy High School
San Antonio, TX

GED - Basics

San Antonio College
San Antonio, TX
1969

Skills

  • Assertiveness
  • Problem-solving
  • Customer service
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Creative problem solving
  • Relationship building
  • Conflict resolution
  • De-escalation techniques
  • Quality assurance controls

Timeline

Customer Service Champion

HEB Grocery Store
07.2021 - 09.2024

Baker

HEB Grocery Store
11.2018 - 07.2021

Driver

LeFleur Transportation
06.2016 - 11.2018

Special Needs Bus Driver

NISD
08.2010 - 05.2016

Chef

Casa Helotes Senior Center
01.2006 - 08.2010

Basics -

John F Kennedy High School

GED - Basics

San Antonio College

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