Victoria Christoff-ersen
Houston,TX
Summary
Dynamic and results-driven professional with a proven track record at HEB Grocery Store, excelling in guest experience and team leadership. Adept at fostering positive communication and multitasking in fast-paced environments, ensuring order accuracy and operational efficiency. Committed to enhancing team performance through supportive coaching and clear coordination. High-energy, guest-focused professional with experience leading teams in fast-paced retail environments. Passionate about building genuine connections, supporting others, and delivering consistent, positive experiences.
Overview
9
9
years of professional experience
Work History
Curbside Lead
HEB Grocery Store
07.2020 - Current
- Led and supported a fast-paced curbside team to deliver accurate, on-time orders while maintaining a positive guest experience
- Communicated clearly with team members to coordinate order flow, prioritize tasks, and adapt to changing volume throughout the day
- Provided on-the-spot coaching and guidance to new and existing partners to ensure service standards and teamwork
- Resolved guest concerns professionally and efficiently, turning challenges into positive experiences
- Maintained high standards of organization, accuracy, and time management during peak hours
- Collaborated with store leadership to support daily operations and meet performance goals
- Supported and motivated a high-energy curbside team in a fast-paced environment
Drive-Thru/Bird Specialist
Raising Cane's Restaurants
01.2017 - 07.2020
- Delivered fast, friendly service in a high-volume drive-thru environment while maintaining accuracy and efficiency
- Engaged with guests using clear communication and a positive attitude to create a welcoming experience
- Prepared and handled food items according to quality, safety, and cleanliness standards
- Worked closely with team members to maintain smooth operations during peak hours
- Adapted quickly to changing pace and priorities while staying focused and organized
- Supported overall store operations by assisting where
- Provided upbeat, efficient guest service in a fast-paced drive-thru environment to ensure team success
Education
BBA - Business Administration/ Finance
Sam Houston State University
Huntsville, Texas, TX12-2025
Skills
- Guest experience & community mindset
- Positive communication & teamwork
- Leadership through support and guidance
- Flexibility in dynamic environments
- High-energy multitasking
- Order accuracy & attention to detail
- Guest service & relationship building
- Team leadership & on-the-floor coaching
- Clear communication & coordination
- Time management in fast-paced environments
Timeline
Curbside Lead
HEB Grocery Store
07.2020 - Current
Drive-Thru/Bird Specialist
Raising Cane's Restaurants
01.2017 - 07.2020
BBA - Business Administration/ Finance
Sam Houston State University