Jayden Lott
Katy,TX
Summary
Results-driven Curbside Lead experienced in team leadership, partner development, scheduling, and operational problem-solving. Improved shopper productivity from 120 to 137 through targeted coaching and performance tracking. Currently pursuing an Associate of Applied Science in Business Management.
Overview
4
4
years of professional experience
Work History
Curbside Lead
HEB Grocery Store
Cypress, Texas
10.2022 - Current
- Lead daily curbside operations by assigning tasks, monitoring order flow, and adjusting staffing during high volumes while protecting the partner and customer experience.
- Coached and developed personal shoppers and curbies through individualized feedback, performance tracking, and hands-on training to enhance team capabilities.
- Improved average shopper productivity from 120 to 137 through weekly progress reports and accountability coaching.
- Led department's Items Per Bag (IBPS) initiative by coaching proper bagging techniques, reclaiming reusable bags, tracking results, and collaborating with team to improve financial understanding.
- Collaborated with fellow leaders to build and adjust schedules based on customer demand, partner availability, sales forecasts, and payroll considerations.
- Recognized as Total Store Partner Of The Month for leadership, and commitment to my partners and customers
- Volunteered for Curbside Lead shifts at other H-E-B locations to support their operations, share best practices, learn different leadership approaches, and bring new ideas back to my home store.
Education
Associate of Applied Science - Business Management
Lone Star College
Houston, TX08-2026
Skills
- Team leadership
- Partner development and coaching
- Workforce scheduling
- Payroll and labor management
- Operational problem-solving
- Customer experience
- Performance analysis
- Conflict resolution
- Inventory management
Professional Development
- Partner Development Series (PDS)
- Career Development Series (CDS)
Accomplishments
- Total Store Partner Of The Month - H-E-B
Timeline
Curbside Lead
HEB Grocery Store
10.2022 - Current
Associate of Applied Science - Business Management
Lone Star College