Jennifer Johnson

• Conducted comprehensive research and data analysis to support strategic planning and informed decision-
• Completed day-to-day duties accurately and efficiently.

•Supervises, coaches, develops, and trains employees in absence of Dept Manager

•-Reviews / maintains retail control paperwork

•Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion

•Provides excellent customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed

• Answers phone calls appropriately; handles customer concerns and complaints

•Provides superior customer service with etiquette and a positive attitude

•Cash Handling / Compliance

•Handles large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures

•Provides superior customer service with etiquette and a positive attitude

• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Operated cash register or POS system to receive payment by cash, check and credit card.

• Processes customer transactions of goods and services

•Collects cash, check, or charge payment from customer and makes change for cash transactions

•Performs Customer Service Assistant duties frequently