Micha Breeden
Loudon,TN
Summary
Motivated, multi-skilled professional known for successfully enriching events and alleviating social issues in a variety of environments with many types of individuals. Promoting skills and connecting with others. Known for resourcefulness and solutions-oriented problem-solving. With a delightful, CAN DO attitude!
Overview
13
13
years of professional experience
Work History
House Manager
Community Options Inc
Maryville, Tennessee
05.2023 - Current
- Organized and maintained household inventory records, including supplies and equipment.
- Monitored service provider performance to ensure quality of services delivered.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Manage and assist in the lives of 3 adult individuals with I.D.D.
Direct Support Professional/Caregiver
Preferred Home Health Care & Nursing Services
Maryville, Tennessee
08.2020 - 03.2023
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
Hospitality Manager
Big Kahuna Wings
Knoxville, TN
10.2018 - 06.2020
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Beverage Hospitality Manager
Buffalo Wild Wings
Knoxville, TN
08.2011 - 07.2018
- Implemented cost-saving initiatives to reduce overhead expenses while maintaining excellent customer service ratings.
- Coordinated staffing schedules to ensure adequate coverage during peak business hours.
- Ensured compliance with health and safety regulations by conducting regular inspections of equipment, facilities, and supplies.
- Provided guidance to new employees on company policies and procedures related to beverage hospitality management.
- Performed administrative tasks such as data entry and filing documents.
- Compiled reports on customer service metrics.
Education
Heritage High School
Maryville, TNSkills
- First Aid and CPR certified
- CPI training
- NCI training
- Excellent communication, problem solving and conflict resolution skills
- Strong motivational and leadership skills with a genuine personality
- Extensive knowledge of food safety regulations and handling, money management, marketing and networking from previous experience
Timeline
House Manager
Community Options Inc
05.2023 - Current
Direct Support Professional/Caregiver
Preferred Home Health Care & Nursing Services
08.2020 - 03.2023
Hospitality Manager
Big Kahuna Wings
10.2018 - 06.2020
Beverage Hospitality Manager
Buffalo Wild Wings
08.2011 - 07.2018
Heritage High School