Micha Jordan
Bessemer,AL
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in multiple customer service roles with high-volume customer demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Debt Resolution Specialist
Rausch Sturm Law LLP
Birmingham, Alabama
09.2024 - Current
- Managed client inquiries and resolved disputes efficiently and effectively.
- Reviewed case files to ensure compliance with legal standards and procedures.
- Maintained detailed records of client interactions and case progress consistently.
- Drafted correspondence to customers regarding resolutions of their issues.
- Developed action plans outlining specific tasks needed in order resolve high priority disputes quickly while maintaining excellent customer service levels.
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
Remote Customer Service Representative
Clinical Health Network
Birmingham, AL
10.2023 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized remote (work from home) communication tools to enhance team collaboration and efficiency.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
Call Expert
T-Mobile
Birmingham, AL
02.2018 - 07.2022
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Educated customers where applicable to alleviate need for future contact.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Recommended potential products or services after analyzing customer needs.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
Inventory Specialist
RGIS Inventory
Birmingham, IA
09.2015 - 04.2017
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Developed relationships with suppliers to obtain competitive prices.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Tracked outgoing orders to provide shipping status to customers.
Education
Associate of Applied Science - Pharmaceutical Sciences
Ultimate Medical Academy - Clearwater
Clearwater, FL05-2025
High School Diploma -
Jackson Olin High
Birmingham, AL05-2011
Skills
- Customer Service
- Order Processing
- Data Entry
- Inbound Customer Service
- Problem Resolution
- Payment Processing
- Documentation and Reporting
- Product Knowledge
- Computer Skills
- Call Documentation
- Sales and Upselling
- Communication
- Organization
- Teamwork and Collaboration
Certification
Pharmacy Technician - Applied Sciences
Accomplishments
Dean's List - A HONOR ROLL
Timeline
Debt Resolution Specialist
Rausch Sturm Law LLP
09.2024 - Current
Remote Customer Service Representative
Clinical Health Network
10.2023 - 08.2024
Call Expert
T-Mobile
02.2018 - 07.2022
Inventory Specialist
RGIS Inventory
09.2015 - 04.2017
Associate of Applied Science - Pharmaceutical Sciences
Ultimate Medical Academy - Clearwater
High School Diploma -
Jackson Olin High