Summary
Overview
Work History
Education
Skills
Accomplishments
LEGO Master
Additional Information
Timeline
StoreManager

Michael Abbott

Lancaster,PA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

14
14
years of professional experience

Work History

Store Manager

Weis Markets
Lancaster, PA
08.2012 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Retail Store Manager

Winn Dixie
Jacksonville, FL
01.2009 - 08.2014
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Submitted orders for new inventory.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Performed nightly store and team performance audits.
  • Helped customers locate appropriate store locations of grocery products, answered questions about products, and provided solutions for various customer issues.
  • Reduced shrinkage 2.0% by closely monitoring inventory and security procedures.
  • Increased profits 12.34% through effective sales training and troubleshooting profit loss areas.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Generated spreadsheets detailing sales information.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Addressed and resolved strategy issues to support sales management and guide business direction.

Education

No Degree - Study Business Management

Cerritos College, West Hills College
Los Angeles, CA
2005

High School Diploma -

Lemoore High School
Lemoore, CA
1985

Skills

  • Maximizing Profitability
  • Order Management
  • Team Leadership
  • Inventory Management
  • Goals and Performance
  • Employee Motivation
  • Customer Service
  • Retail Merchandise Quality Standards
  • Recruiting and Hiring
  • Budgeting and Cost Control
  • Special Events
  • Leadership

Accomplishments

  • Managed a store that exceeded company expectations in every category during all quarters.
  • Exceeded monthly store sales goals 12 months in a row.
  • Increased sales by by coaching department managers on new merchandising standards.
  • Supervised team of 170 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recruited 5 successful new managers within one year.

LEGO Master

Sir Bricks of Camelot (AKA) Lego Master

I am THE Lego Master. 

I have been building Lego's in my free time for almost 3 yrs now. I have a wide variety of a collection from Star Wars to Marvel and Batman. I have built Technic cars and trucks and even the Titanic ship, which was my largest build so far. I have roller coasters and the Eiffel Tower is the tallest build I have. It has kept me busy in my off time and helps me relax after a busy day at work. 

Additional Information

Grand opened a new Food 4 Less store in El Paso Texas, 2000. Trained employees and develop them into a TEAM under the Kroger umbrella.

Appointed to CGO TEAM for the District, 2011

Awarded President Club for top store in the Central Region 2011

Timeline

Store Manager

Weis Markets
08.2012 - Current

Retail Store Manager

Winn Dixie
01.2009 - 08.2014

No Degree - Study Business Management

Cerritos College, West Hills College

High School Diploma -

Lemoore High School
Michael Abbott