Michael Abbott
Lancaster,PA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Weis Markets
Lancaster, PA
08.2012 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Retail Store Manager
Winn Dixie
Jacksonville, FL
01.2009 - 08.2014
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Submitted orders for new inventory.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Performed nightly store and team performance audits.
- Helped customers locate appropriate store locations of grocery products, answered questions about products, and provided solutions for various customer issues.
- Reduced shrinkage 2.0% by closely monitoring inventory and security procedures.
- Increased profits 12.34% through effective sales training and troubleshooting profit loss areas.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated spreadsheets detailing sales information.
- Promoted business strategy by implementing improvements based on guest feedback.
- Addressed and resolved strategy issues to support sales management and guide business direction.
Education
No Degree - Study Business Management
Cerritos College, West Hills College
Los Angeles, CA2005
High School Diploma -
Lemoore High School
Lemoore, CA1985
Skills
- Maximizing Profitability
- Order Management
- Team Leadership
- Inventory Management
- Goals and Performance
- Employee Motivation
- Customer Service
- Retail Merchandise Quality Standards
- Recruiting and Hiring
- Budgeting and Cost Control
- Special Events
- Leadership
Accomplishments
- Managed a store that exceeded company expectations in every category during all quarters.
- Exceeded monthly store sales goals 12 months in a row.
- Increased sales by by coaching department managers on new merchandising standards.
- Supervised team of 170 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recruited 5 successful new managers within one year.
LEGO Master
Sir Bricks of Camelot (AKA) Lego Master
I am THE Lego Master.
I have been building Lego's in my free time for almost 3 yrs now. I have a wide variety of a collection from Star Wars to Marvel and Batman. I have built Technic cars and trucks and even the Titanic ship, which was my largest build so far. I have roller coasters and the Eiffel Tower is the tallest build I have. It has kept me busy in my off time and helps me relax after a busy day at work.
Additional Information
Grand opened a new Food 4 Less store in El Paso Texas, 2000. Trained employees and develop them into a TEAM under the Kroger umbrella.
Appointed to CGO TEAM for the District, 2011
Awarded President Club for top store in the Central Region 2011
Timeline
Store Manager
Weis Markets
08.2012 - Current
Retail Store Manager
Winn Dixie
01.2009 - 08.2014
No Degree - Study Business Management
Cerritos College, West Hills College
High School Diploma -
Lemoore High School