MICHAEL A. CATALANO
Rocky Point
Summary
Highly experienced Phlebotomy and Medical Support Supervisor with more than a decade of leadership in hospital, outpatient, and specialty clinical settings. Strong background in staff management, patient care, laboratory operations, and workflow optimization. Known for professionalism, compassion, and the ability to maintain efficient, well-organized departments. Adept at training staff, enforcing protocol, resolving issues, and ensuring exceptional patient experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Phlebotomist
Saint Charles Hospital
Port Jefferson
03.2024 - Current
- Perform inpatient floor phlebotomy with strict adherence to patient identification and specimen handling procedures.
- Accession and prepare specimens for laboratory processing to support timely and accurate diagnostic results.
- Manage outpatient phlebotomy for walk-ins and scheduled patients, ensuring excellent patient care and proper order verification.
- Collaborate with nurses, clinicians, and laboratory staff to maintain efficient workflow.
- Provide high-quality, compassionate care for diverse patient populations, including pediatrics and elderly patients.
Supervisor of Phlebotomy
Stony Brook Hospital
Stony Brook
01.2017 - 12.2023
- Supervised a team of 15 phlebotomists, overseeing schedules, time-off requests, and daily staffing to maintain department readiness.
- Ensured accuracy of inpatient and outpatient blood draws using handheld devices, Citrix, and SunQuest systems.
- Managed the PKU processing workflow, including labeling, verification, documentation, and UPS coordination for timely state delivery.
- Conducted interviews, evaluations, and training for new and existing staff; enforced protocol compliance and quality standards.
- Maintained supply levels, organized department storage, and ensured all logbooks and documentation were compliant and up to date.
- Monitored specimen processing, cleared unreceived lists for early morning runs, and ensured timely lab turnaround.
- Supported staff during difficult draws, pediatric collections, and patient interactions; completed PSN forms and resolved issues with floor supervisors.
- Performed outpatient sweat tests and covered phlebotomy and lab shifts when staff were unavailable.
Office Manager
Stony Brook Pediatrics
Smithtown
01.2016 - 12.2017
- Managed scheduling, staffing, breaks, and time-off requests for clinical and administrative teams.
- Supervised secretaries, receptionists, and clinical personnel; allocated daily tasks to ensure smooth office operations.
- Hired, trained, and coached staff to maintain high levels of patient service.
- Scheduled patient appointments and coordinated provider calendars.
- Provided direct patient and family support in a high-volume pediatric setting.
Medical Assistant → Supervisor of Laboratory
North Shore Hematology Oncology
East Setauket
01.2011 - 12.2016
- Performed patient intake, vitals, EMR documentation, and assisted physicians with clinical and diagnostic procedures including bone marrow testing.
- Collected and prepared blood, tissue, and laboratory specimens for analysis; ran CBCs and ensured timely results for providers.
- Conducted spirometry, vision tests, hearing tests, urinalysis, EKGs, and throat cultures.
- Promoted to Lab Supervisor, managing 10 phlebotomists, covering schedules, resolving workflow issues, and ensuring efficient patient flow.
- Provided compassionate support to patients and families navigating complex medical treatments.
Education
Medical Assistant Diploma -
Hunter Business School
Medford, NY01.2011
Skills
- Microsoft Office Suite
- Electronic medical records
- Typing proficiency (80 WPM)
- Communication and organization
- Phlebotomy and specimen collection
- Team leadership and supervision
- Scheduling and coordination
- Patient-centered care
- Laboratory operations
- Quality assurance and compliance
- EMR systems expertise
- Pediatric and adult blood draws
- Supply chain management
- Problem solving and optimization
Certification
- BLS, American Heart Association
- Clinical Medical Assistant, National Healthcareer Association
- Phlebotomy Technician, National Healthcareer Association
- EKG Technician, National Healthcareer Association
Timeline
Phlebotomist
Saint Charles Hospital
03.2024 - Current
Supervisor of Phlebotomy
Stony Brook Hospital
01.2017 - 12.2023
Office Manager
Stony Brook Pediatrics
01.2016 - 12.2017
Medical Assistant → Supervisor of Laboratory
North Shore Hematology Oncology
01.2011 - 12.2016
Medical Assistant Diploma -
Hunter Business School